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Recent reviews

D
22 Aug 2020 · MoveAdvisor
5.0 out of 55.0
Daniel and the teams in both Los Angeles and Auckland were fast, efficient, and professional in every aspect of our move. They definitely exceeded expectations in all aspects including their flexibility around our departure date. Our shipment arrived early, without any breakages and with no hidden costs. I would highly recommend!!
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N
23 May 2020 · MoveAdvisor
1.0 out of 51.0
Do not consider East Coast shipping. This company is not trustworthy at all. My family and I wanted to move from Florida to Europe and trusted East Coast shipping with that move and all our belongings. All. Our whole household. Two months after they picked up our stuff from our home we were notified that all our belongings were stolen. A whole container. Everything was gone: furniture, TVs, bike, clothes, shoes, household supplies.. We had nothing left but those few things we had in our suitcase with us. About 9 or 10 other families were effected and had everything stolen. We didn’t even get the money from the insurance but a small amount. Nothing close to the damage. It was horrible and the worst thing that happened in our life. Family pictures, books, everything gone! East Coast Shipping wasn’t much of a help or responsive. Everyone involved in this case assumed that this was an inside job! A few months later we were notified that the police had found the stolen container in a park in Miami. Very few pieces (clothes and about 3 Tupperware containers) were found. But unfortunately East Coast Shipping wasn’t even able to send us that correctly. They sent us clothes from other families and were never able to fix that. Daniel never responded to our emails and no one else did either. We are still suffering from that sometimes. You can replace clothes but other things are irreplaceable. Be aware! Rather choose a different company!
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J
23 May 2020 · MoveAdvisor
5.0 out of 55.0
East Coast Shipping was recommended to me by a friend and I'm so glad I called them. They were dependable, professional and friendly. They arrived on time and went to great lengths to protect my furniture, wrapping it with care and carrying it carefully.
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S
25 Jul 2018 · MoveAdvisor
1.0 out of 51.0
We have moved numerous times so we knew what to expect and how things are done by professionals. East Coast shipping were completely unprofessional and could not fulfill a single promise they made. This was an international move so everything had to be on time and coordinated with the local shipping container. The movers were scheduled to be at our house at 8:30am instead after chasing them down they finally showed up at just past 1pm. The move required at least 4 people and only 2 showed up. They showed up in a Enterprise rented truck with some boxes, we could have hired a couple high school kids to get this type of service. Clearly being late and without sufficient resources the packing took significantly longer rather than the day they promised. The following day the container failed to show up at 9am as promised so the movers then told us they had to leave (leaving us with a house full of boxes) to go to another job. We were then lied too & told this job when 30min away when in fact it was 3hrs away. We called East Coast shipping in a panic they then had to track down these movers as they also had no idea what was going on. They finally came back stinking of weed to load a container that showed up over 3hrs late. East Coast Shipping contracted our whole job out, they had no control or any standard of service. The move was completely chaotic and unprofessional, when we approached East Coast Shipping about this they denied any responsibility. They clearly took on a job they couldn’t handle simply to charge us over $7000 for sub standard service at best. I would recommend NEVER employing this company as you can’t trust who will show up to do the job, if they do or any guarantees they make.
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A
16 Jan 2018 · MoveAdvisor
1.0 out of 51.0
I give this company zero star because I do not suggest that anyone use this company - they do not care about your shipment at all and is not realiable. I hired this company to move my boxes from North Carolina to Sydney Australia. My boxes DID NOT arrive in Sydney at the estimated time. We contacted Daniel and he kept telling us one lie after another. Many months later (more than six months), my brother who is in NC started helping us pursue the matter by investigating, calling and reaching out to OTHERS in the warehouse. Finally some other kind worker from the warehouse started searching for our boxes and finally found our boxes laying at a corner of the warehouse!! If not for my brother who was persistent and reached out to others - my boxes would never have been found! We were waiting for the boxes in Sydney in Stress. The boxes finally arrived in Sydey- 1 year later!! My 6 month old baby is now 1.5 years old!! Half of the shipment items comprising baby items could no longer be used! Also, I have to make more payment for the Australian company receiving my shipment before I can collect my boxes. For some reason, the shipment arrived in Melbourne first before it got to Sydney further delaying the shipment. Yes - we received our shipment after ONE YEAR. All they did was apologise. We received NO COMPENSATION in spite of insurance from the company. We experienced so much stress, frustration and inconvenience.
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