27 Feb 2024 · MoveAdvisor
1.0 out of 51.0
DON’T. JUST DO NOT HIRE THIS COMPANY.
We hired them for our move from Bedford, Texas to Lubbock, Texas. Granted we did have to change the dates a A lot, and they were very supportive in this. I had never sold the house and had to do a long distance move like this on my own. So they were very patient and very kind with this Offer a military discount. Which was very nice.
HOWEVER. With 15 minutes of them, showing up an antique, which was my great grandmother’s, basin, and picture was shattered. That should’ve been my first clue. My father overheard employees talking about smoking pot, and that it was “” beer, 30 somewhere. The rooms were not packed all at once. They were randomly done. I have unpacked boxes that had things from four different rooms in one box. I had $300 coats crammed down inside of a box. My shower curtain was wired up in a box with other bathroom items. I had a blanket that they used to wrapped a glass shadowbox, and then crammed spray bottles of no goop and other cleaning items inside the box that leaked all over the blanket. they crammed Louis Vuitton purses in a box. There were broken figurines, broke a leg on one of my couches. Half of my kitchen was wrapped the other half was not. Breakables half were wrapped the other half or not. Wall hangings crammed in boxes and not anything around them for protection paper, or anything of that nature. This was the saddest, most unprofessional move I’ve ever dealt with. And I was in the military. My dryer was dented. It was a horrible, horrible experience. I’m quite sure there’s more because I’ve got tons of pictures if y’all want to see them. I’ve turned them into the claims department still haven’t heard from them. As much as I’ve spoken to Miss Rhonda on my disbelief of how this went, I would’ve expected a call from James the owner by now. But guess what? James has not even bothered to call me. And poor Miss Rhonda bless her heart. She is an amazing, amazing lady. She is the one that had to take the brunt of all of this. I really do apologize to her because it’s not her fault. But this is ridiculous. And the last week I’ve talked to her maybe three times, James has not bothered to call me one time. I also gave James two weight machines and a chest of drawers. Because we couldn’t take them with us. There were other little items that I offered to the guys that came to pack and load the truck that day, they were More focused within the first 30 minutes of being there on the items that I was giving them then actually starting the job. I bought and paid for lunch both days which ran me about $80. No we did not tip them. After all of this, my husband was like there is no tipping anything for this. It was also a little weird that employees were kind of shit talking the owner as well. No, I do not recommend this moving company. They just crammed stuff in the truck. Granted, we were trying to get all of it into one truck so I didn’t have to pay for another one. But I mean this was ridiculous. I even told them there were things that were not to be packed that were not going with me. They were packed. They were loaded on the truck. And they were deliver to my new home in Lubbock. I even had a contractors bag full of regular trash, empty, food containers Etc. that was delivered to my house in Lubbock. Contractors bags with my husband’s clothes and his ball cap shoved down inside of them. My clothes used to wrap breakable items.
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