11 Nov 2021 · MoveAdvisor
1.0 out of 51.0
The movers were late and didn't notify me. My furniture was damaged and scratched in the move and the move itself cost half again what they quoted me ($1500 move on a quote of less than $1000. $1700 with tip included).
I left a review on Homestars that was negative and had a call with Ash where he tried to convince me to raise it up. The max compensation, I was told, was $150. When I offered to raise my score to a 7, I was told that would be worth $75. It was explained multiple times that I had to have reasonable expectations, moving was hard, that we couldn't expect if someone cleaned a car to get mad if a tiny spot of dirt was left. The encounter felt manipulative and uncomfortable. I decided I wouldn't accept any reimbursement and dropped my score to 0.
Got another call from the company saying that he was sorry he came across that way. Then he proceeded to explain why this happening was my fault and not his/the company's. When I told him I wouldn't change the review, he was unhappy (despite saying he'd only called to apologize for me and wasn't talking about scores). He made a point of saying:" "Thousands of people will see your review. I hope you never have a small business where people can ruin it with a single review." All in all, very passive aggressive.
The biggest problem I had with Easy2Go movers all ends up falling on Ash and their customer service. Ash was the one who handled the quoting and underquoted me so much so I would go with them instead of another moving company. Ash and their customer service was the reason that I had such a poor experience after my move as well. As much as they were trying to say they were focused on the right things, they were focused on the score and how it would affect their business. There was even talking poorly about other clients (I'm sure I'll become one of those examples in future) in order to prove a point to me.
It was unprofessional at the very best.
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