21 Mar 2021 · MoveAdvisor
1.0 out of 51.0
I don’t even want to give a rating because of how bad this company is.First off communication is horrible. No one communicates with you and you have to keep calling to see what’s going on. We originally had our pickup scheduled on Friday between 2-4,well they decided to reschedule for 6-7.When they finally got to our house they were packing half our things that night and then the rest Saturday morning. So Friday they were there till about 10pm. Saturday comes along and everything seems to be going smoothly. The rest of our items were packed and ready to go. The drivers told us they were going to grab some lunch then meet us at the new place. Which is 2 hours away. We went on to the new house and 4 o’clock came around and no update on our delivery. We called the drivers and they told us the truck broke down in Covington which is where we were moving from. First of all, why didn’t the drivers have the decency to call us and let us know. Anyways, the driver says he will call us back in 2 hours and let us know what’s going on. We didn’t get no call,my husband tried to call the driver and he didn’t answer his phone. We also called the company office and the lady said she was going to find out what’s happening and call us back. She never called back either. Well Today is Sunday and no one has called to let us know what’s happening. At this point,I don’t know if they stole our items or if we will ever see them again since no one is communicating with us. Don’t use this company please,save yourself the headache.
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