10 Apr 2024 · MoveAdvisor
1.0 out of 51.0
I have used Einstein Moving Company three times and this most recent time was the worst experience anyone could go through.
I was first quoted just over $700 to move my two bedroom apartment to a two bedroom house. I was moving from a second floor apartment to a house with easy access. Granted, I have a family of three so there was a decent amount of boxes (approx 30 boxes) and furniture to move (2 beds, a couch set, entertainment center, etc). My biggest concern has always been moving the 80" Sharp TV I have. The movers were moving everything so well that I really felt like I had nothing to worry about. They were taking longer than the previous times they've moved me, but I was just assuming this was a lot for two men to move within 4 hours. I was anticipating 5.5 hours, however they took 6 hours. That's fine. Let's move on to the reason you're reading this review.
I watched the movers damage a wall in my home. I witnessed the movers drop my Polk Audio home theater speakers. They told me not to worry because they would cover everything. All I had to do is submit a claim. Sounds super easy.....
Then they left. I began looking at all of my items to see if anything else was damaged. Oddly enough, they did not show me any of my TV's or plug them in to confirm they worked after moving them. Then I found a huge hole in the screen of my 80" Sharp TV. I promptly submitted the claim, provided all the information they needed on my 10 year old 80" TV because all I wanted was for my items to be replaced. After they reviewed my claim, I was told that all they could offer me was a 70" TV made my Hisense (a budget brand). I asked how they consider that a fair replacement and they said that was because my TV was old and because 80" TV's are no longer produced, they only make larger than 80" TV's now. They also damaged my daughters dresser, which was on the claim. They were offering me $60 to replace her dresser or if I take the dresser off the claim, they would offer me an 85" Hisense TV (budget brand). They said this is the best offer they can give me, and offered me $800 via check. When asked again how they consider this making up for a terrible experience of having multiple items broken as well as a wall in my brand new home, they said they are only obligated to replace $0.60 per pound, as required by state law. I wanted the company that I have used three times now to take care of me in the way that is only right. They offer up to $2,000.00 in the claim, but they will nickel and dime you like any insurance policy does when you submit a claim (Shoutout Stephanie in the claims department!). I ended up paying way more to replace my TV than what they sent me via check in the mail. Einstein did call me and offer me $300 off what I paid for my move that day, but that was not in lieu of the TV. That was because they felt that my move could have been done in less than 6 hours.
Ultimately, if you are looking for a great moving service, I'd look at any other moving company. If you have expensive TV's or items you do not want damaged, I would strongly suggest you don't have Einstein's move it for you. Einstein had the choice to do what's right for their customer or do what's right for their pockets, and like any bad business, they chose themselves.
(I know, I hate the red colored walls too ?)
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