20 Jun 2016 · MoveAdvisor
1.0 out of 51.0
We originally tried to do a move through Bekins Moving Services. We submitted a quote on their website. Somehow we got contacted by EJA moving services. We were under the impression that this was a Bekins move, not a local move.
This company, specifically Eddie, called us the night before our move across the country to inform us that we needed to pay in cash. This should have been our first clue that something was amiss. How does he expect people moving across the country, who have switched banks, to come up with thousands of dollars a night before a move, in cash? If I would have had advance notice, I would have been able to secure the money. Secondly, we are supposed to hand over cash? What if the person who showed up to move us suddenly "misplaces" the cash? This is nuts.
Our second option to pay was by credit card, but that was a 3% surcharge. How lovely. If I could have gotten advance notice, I could have moved money over to our checking and written a check. This company claimed that they sent information to us on our options for payment. That is an outright lie. On top of this, Eddie told us the night before our move, (and this is a direct quote) "well we don't have to move you." WOW. He had us in a corner, and to say something like that as a "professional" company is insane.
Bekins claims to have nothing to do with this move. They are also lying as EJA found us when we submitted the quote through Bekins and that is how EJA found us.
Stay away from Bekins and this company! Bekins confirmed that EJA was a vendor of theirs but has claimed no responsibility for this.
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