12 Nov 2016 · MoveAdvisor
1.0 out of 51.0
I must concur with the HORRIBLE OUTCOME that I experienced with Elephant Moving and Storage on Tradecenter Drive.
I purchased a Mega massage chair and just wanted to purchase their White Glove Service to get the massage chair from my driveway into my home and assembled, so They quoted me a price of $250, and scheduled a day, which I coordinated with the Freight company for a second time to deliver it to my home.
I was so excited that they could do it, until night time came, and I NEVER received a courtesy call before arrival, and THEY NEVER CAME NOR CALLED!! I was left scrambling to find any neighbor to help me get my massage chair in my home in an effort to not have to leave it out all night.
Found a gracious neighbor at 9pm, and loaded it in, and assembled it myself. Although, I saved myself $250, I would have preferred that they were up front and honest from the beginning..If they couldn't or did not want to do it, I would have been able to contact someone else, and held the Freight company off from delivering a second time, until I could Find a RELIABLE COMPANY THAT DOESN'T LIE TO CUSTOMERS BEHIND A PHONE LINE.
I even contacted the company that referred them to me to let them know that the agreement or contract they have with this company should be reassessed, and they should be sure and read all reviews before attempting to help customers out. He was kind enough to refer, and even told me who to speak with, and they were kind over the phone, and excited my heart initially, only to drop it in the end.
I wished that I had read the reviews first..unfortunately, as I was trying to find them online, and call the company to find out where the movers were in their process, My phone calls went to voicemail for an hour..Just as the reviews had warned, so I could never contact anyone.
I eventually called them the very next day, and they apologized, and asked for my email, so that the manager could send me a letter of apology..WOW!! REALLY!!
I guess that's all they could do in this case, because they hadn't done anything for me to begin with but waste my time with a bunch of Hope and Hot Air.
My purpose from the Round Rock, tx area is to allow others to see the type of shady behavior that happens to trusting people that don't do their prework. This is a company that I would never refer to anyone, nor recommend, and unfortunately, there will be others like me in the future based upon the way that they demonstrate their operation tactics.
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