29 Mar 2022 · MoveAdvisor
1.0 out of 51.0
Elite Moving Partners has been nothing remotely close to an “elite” experience. There is little to no communication across the company. They expect that if they delay any response they give you to a customer service question that eventually you will get tired of asking and just leave them alone. This company is a group of scammers that disappoints not only its customers, but the local couriers they outsource to do the heavy lifting. When I initially contacted them, I was only looking for a ballpark estimate for my move as we were in the early stages of the process and not ready to book anything. Christian was very attentive and answered all my questions, so when it came time to book, I booked with him as I thought he was a good person to work with. MY MISTAKE. After our deposit went through, Christian completely cut off all contact with me, not answering my emails, texts or calls. A complete 180 degree turn from the attentive service I was getting before I signed or paid anything.
Next, when the couriers came to pick up our stuff, they handed me a packet of paperwork to sign before they even started moving my stuff. It had the binding estimate Christian had sent me and that I had e-signed. Turns out, after I signed it they decided to scribble in new charges and a new estimate without letting me know. EXTREMELY SHADY. There was less stuff to pick up then Christian had even budgeted for with the list of items I said I had over the phone. We didn’t even meet the minimum required move size as we had little furniture and were only moving boxes of clothes. He said he would charge us the minimum which was 350 sq. ft. We are now being asked to pay for a 500 square foot move which our stuff was nowhere close to in size.
We were told we would be asked for our first available move in date which was a crucial part for us as we were also driving across the country ourselves for the move which takes us a week. The couriers and the company never asked us and scribbled in a random date (3/26/22) which was nowhere near an available date for us as we were not even at our destination yet. I called the company and confirmed at nauseam on the phone that our first available date was 3/29/22. They assured me that that would be ok. Tell me why they are calling me the night of the 26th saying they’ll be there the next day (the 48-hour notice we were also promised by multiple employees seems to have just gone out the window here as well as our confirmed first available delivery date). This was an issue for us as it was on a Sunday, we had not been to the property to get the keys yet, and we were in isolation fighting COVID. When we tried desperately to get them to postpose, given that this was never an established available date for me, there was a severe unwillingness to help. IN FACT, they said they would charge us 500-700 dollars to change the date. No apologies for completely screwing us over, just a new charge they wanted to hit us with for the negligence on THEIR END. They claim they have no record of even getting that call from me, when I myself have record of the call with them. Denial denial denial.
Even after we scramble to get the keys, leave isolation, and get to our place to receive the delivery, our 5pm arrival time changed to 12 am, then to 2 am, then to 6 am, then to 9 am, then to 12 pm, and finally arrive at 2 pm the next day after we stayed up all night on our hard wood floor waiting. With COVID. No apology and no compensation. Absolute disaster of a company. DO NOT USE THIS JOKE OF A “MOVING COMPANY”
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