28 Aug 2022 · MoveAdvisor
1.0 out of 51.0
PLEASE READ THIS BEFORE EVEN TALKING TO THIS COMPANY
ALERT: THESE GUYS ARE NOT YOUR ACTUAL MOVERS. THEY ARE 3RD PARTY BROKERS AND WILL HAVE NOTHING TO DO WITH YOUR MOVE!
Long post alert: I called these guys in June 2022 to get a quote for moving my stuff from Missouri to Louisiana. They sounded very professional on the phone and the guy talked me into hiring them. He was like we are one of the best in the country. He asked me about all the stuff that I needed to move. Every single detail like how many mattresses, how many beds, how many chairs, how many boxes. He gave me a quote of about 2900$. And asked for deposit of $923 which I paid right away.
They hired a different company (which you can call directly) called Cita Van lines and the movers came after 6 pm on the day of the move. The truck driver told me that now you will deal with us directly. Enroute relocation is a 3rd party broker company and we don’t consider their quotes. We give our own quotes. Those guys gave me a new quote of ~4900$ and I was expected to pay 70% of that upfront. Completely unexpected. Now after 6 pm, I tried calling this company, no one picked up. I had a 4 month old baby and old parents with me. All my stuff was packed so I had no other choice but to just do whatever they wanted.
After they left. I drove to Lousiana and called Cita Van Lines 5 days later(it was the expected date of delivery) to get the status of my stuff. Cita Van lines told me that they cannot give me any updates other than that my stuff will reach in next 21 business days. I called Enroute relocation and told them about everything that happened. The lady who attended the call, told me it’s your fault that you paid Cita Van lines guys that much who bad mouthed about our company in front of you. And she disconnected the call. I tried calling them again, no one picked up. I tried retrieving the quote they sent me earlier, as soon as I would click on the link it would say you don’t have the access to the document anymore.
Also, it took Cita Van lines 20 days to deliver my stuff. I kept calling the company but they never provided me with any useful information. The truck driver who picked up my stuff from missouri also kept lying to me that he is going to get update from the warehouse. I am missing an office chair, bed foundation of my bed, a whole box of kitchen appliances. The guys who came to deliver my stuff was nice.
Summary: I would not recommend doing business with them. I am still recovering from the mental stress I had to endure because of these people. Good luck for your move!
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