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Recent reviews

M
18 Feb 2023 · MoveAdvisor
1.0 out of 51.0
PLEASE BELIEVE THE REVIEWS BEFORE YOU REGRET!!! I had a terrible experience with this household mover company. Navistar Van Lines hired Energy Moving Systems for the pick-up and storage, and R&M Transportation for the delivery. I contracted for a move from Tallahassee, FL to Austin, TX, paid 50% of the price upon signing the contract, and was promised a pick-up within three days. However, they arrived a week late and demanded three times the contract price, threatening to not pick up my belongings unless I paid. I was left with no choice but to pay them $7500, an increase from the initial $2500 contract price. They also threatened to dump my items if I didn't pay in advance. After the pick-up, they gave me no estimated delivery date and were extremely unresponsive to my calls. Jason, a representative of Energy Moving, was extremely rude and insulting every time I called, blaming me for not paying for a premium moving service and claiming he had given me discounts when I never asked for any. After six weeks, someone called me to say my items would be delivered on a Friday without any chance for me to choose a delivery day or time window. Upon delivery, the R&M Transportation delivery man demanded the remaining money before I had even seen my items. He also forced me to sign the delivery receipts before unloading the truck. One of the worst things was that they only accepted cash or Zelle, making it impossible for me to dispute the payment for mis-delivery or misbehavior. They also required all payments upfront, essentially holding me hostage. Overall, my experience with Navistar Van Lines, Energy Moving Systems, and R&M Transportation was beyond disappointing, and I would not recommend their services to anyone.
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R
15 Jun 2020 · MoveAdvisor
1.0 out of 51.0
They did not deliver my bike at move in. Emailed and they told me they have it "just missed it in the warehouse..will deliver when we can. That was May 5. Have emailed 2 more times now and they have just stopped responding.
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S
31 Jan 2020 · MoveAdvisor
5.0 out of 55.0
Moving is stressful for all involved. A few logistical things I would have liked to be informed about ahead of time but that would have been the responsibility of the first moving company that subcontracted Energy Moving LLC. They did a great job.
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K
25 Jan 2020 · MoveAdvisor
1.0 out of 51.0
DO NOT USE THIS COMPANY!! They under bid, charged twice as much, made me work while they were GONE FOR 3 HOURS (who does that?!?!) with promise of discount-then didn’t justify their final bill of $16,500! (Their bid was $8,007!) No final weight, no final box count including box sizes for accurate charges. Gouged my wood floors after removing the 3/4 inch foam I put down to protect it, dented and scratched our new fridge to high heaven, pieces of my like-new piano are missing, broke our garage door, leaving it open and our house exposed, and wouldn’t wait 10 minutes for me to get there to see it and do a final walk thru - when I told them I was on my way right then, they’d called while they were already on their way out of town! They are still refusing responsibility even tho we’ve never before or since had a problem with the door and it worked perfectly the night before - they moved items off the high shelves in the garage (right next to the open door on the ceiling) last. They made us pay in full when a truck arrived, and didn’t tell us that it was only partial delivery until it was empty and over 1/2 our things were still missing!! Apparently our things have been on a truck for WEEKS in CALIFORNIA even tho we moved from IDAHO to TEXAS. I am horrified thinking of what condition our remaining belongings are in at this point. They have until Tuesday for final delivery before breach of contract and STILL WONT GUARANTEE DELIVERY. It took them WEEKS to finally tell us where our things are. Oh! And last week I got a call from the storage unit they used in Idaho - asking us for payment on the unit?!?!?! Apparently it still has some of their moving supplies in it?!?!?! Do yourself a HUGE FAVOR.. if they show up at your door because they were contracted out (it was US Standard Moving that let us down there) JUST TURN THEM AWAY. ugh.
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S
11 Jan 2020 · MoveAdvisor
1.0 out of 51.0
For our move from FLA to PA, we did not select this company..our original moving broker that we had contracted with on 8/3/2019 was INTERNATIONAL VAN LINES & they passed us off to Energy Moving Systems on 9/9/2019 which was the day before they were scheduled to be at our house on 9/10/19. I immediately read reviews about Energy online & was mortified that this would be the company coming to move our stuff, but it was too late to be able to find another mover in less than 12 hours!! And the price was now $1500 more than originally quoted. Talk about being between a rock and a hard place!! I must say this was the most stressful moving experience we have ever had with THE CREW THAT UNLOADED OUR INVENTORY IN PA. Large furniture items that had been carefully wrapped (blankets & tape) & packed in Vero Beach, FL by a different crew down there arrived at our home here in PA TOTALLY UNWRAPPED, DIRTY, SCRATCHED, GOUGED & EVEN DESTROYED!! The rental truck that EMS used in Vero Beach to pack us up was not the truck that was used to deliver our inventory in PA. In fact, when EMS contacted us to set up the delivery in PA, they told us our inventory was NOW on 2 separate trucks & they wanted to deliver 1/2 of it the following day & couldn't tell us when the other 1/2 would be delivered. We told them NO..that it all needs to be delivered at the same time. The customer service manager got very rude to my husband on the phone & ACTUALLY HUNG UP ON MY HUSBAND. So 2 days later, our whole house shipment came in 1 truck which means it had been handled & shifted around from truck to truck at least 4 times!! Many of the boxes that I had so carefully & painstakingly packed with bubble wrap, Styrofoam dish sheets & packing paper were so damaged that from the looks of them, I don’t know how anything could have survived! I did have several pieces in the boxes that were destroyed. Boxes had holes gouged into them, some that were so destroyed they had been re-taped around & around the perimeter of the boxes to hold them together, mushed boxes and then to top all of this off, the head of the moving crew here in PA opted to ROLL SOME OF THE BOXES UPSTAIRS & DOWNSTAIRS RATHER THAN CARRYING THEM!! I have never in my life seen such disregard & disrespect for other people’s property, ESPECIALLY when your primary job is moving people’s property! They also had items on the truck that were NOT ours, so I hope they found the proper home for them. I feel fortunate that the only thing missing in our shipment was a hand truck dolly. We did take out extra insurance when we booked this and I AM SO THANKFUL THAT WE DID!! I've never done that before & have now been through the 3-month process of filing a claim & waiting for reimbursement. Our damage & replacement costs were over $3000!! But even when the furniture is repaired, I can't imagine it will look like the condition it was in when it left our house in FLA! We take such pride of ownership in our "stuff" and I was HEARTBROKEN & IN TEARS when they brought it to us in PA! PLEASE FOLKS, STAY AWAY FROM EMS! I would be so disheartened to have someone else go through our nightmare!
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