Energy Moving LLC

Reviews

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1. S

   Stefanie Y.

   Source: MoveAdvisor · San Pablo, CA to Sedona, AZ

   31 Jan 2020StudioPaid $1,570

   Move CA to AZ.

   Moving is stressful for all involved. A few logistical things I would have liked to be informed about ahead of time but that would have been the responsibility of the first moving company that subcontracted Energy Moving LLC. They did a great job.

2. R

   Rochelle A.

   Source: MoveAdvisor

   12 Jul 2013Paid $1,655

   Energy Moving LLC.

   Energy Moving LLC did a terrific job transporting my household items from Utah to Idaho.  When the carriers arrived, they gave me a discount on the price (since my inventory turned out to be less than my original estimate). They wrapped the furniture and loaded in on the van quickly and took the time to seal some boxes with loose lids. They started about 9:00 in the morning and had the items delivered by 5:30 p.m. the same day. .

3. M

   Md M.

   Source: MoveAdvisor · Tallahassee, FL to Austin, TX

   18 Feb 20232-bedroomPaid $8,000

   WORST AND RUDEST EVER. AVOID OR REGRET.

   PLEASE BELIEVE THE REVIEWS BEFORE YOU REGRET!!! I had a terrible experience with this household mover company. Navistar Van Lines hired Energy Moving Systems for the pick-up and storage, and R&M Transportation for the delivery. I contracted for a move from Tallahassee, FL to Austin, TX, paid 50% of the price upon signing the contract, and was promised a pick-up within three days. However, they arrived a week late and demanded three times the contract price, threatening to not pick up my belongings unless I paid. I was left with no choice but to pay them $7500, an increase from the initial $2500 contract price. They also threatened to dump my items if I didn't pay in advance. After the pick-up, they gave me no estimated delivery date and were extremely unresponsive to my calls. Jason, a representative of Energy Moving, was extremely rude and insulting every time I called, blaming me for not paying for a premium moving service and claiming he had given me discounts when I never asked for any. After six weeks, someone called me to say my items would be delivered on a Friday without any chance for me to choose a delivery day or time window. Upon delivery, the R&M Transportation delivery man demanded the remaining money before I had even seen my items. He also forced me to sign the delivery receipts before unloading the truck. One of the worst things was that they only accepted cash or Zelle, making it impossible for me to dispute the payment for mis-delivery or misbehavior. They also required all payments upfront, essentially holding me hostage. Overall, my experience with Navistar Van Lines, Energy Moving Systems, and R&M Transportation was beyond disappointing, and I would not recommend their services to anyone.

4. R

   Rb R.

   Source: MoveAdvisor · San Diego, CA

   15 Jun 20201-bedroomPaid $1,370

   Missing property.

   They did not deliver my bike at move in. Emailed and they told me they have it "just missed it in the warehouse..will deliver when we can. That was May 5. Have emailed 2 more times now and they have just stopped responding.

5. K

   Ka S.

   Source: MoveAdvisor · Idaho Falls, ID to Coldspring, TX

   25 Jan 20203-bedroomPaid $16,500

   Do Not Use Energy Moving!

   DO NOT USE THIS COMPANY!! They under bid, charged twice as much, made me work while they were GONE FOR 3 HOURS (who does that?!?!) with promise of discount-then didn’t justify their final bill of $16,500! (Their bid was $8,007!) No final weight, no final box count including box sizes for accurate charges. Gouged my wood floors after removing the 3/4 inch foam I put down to protect it, dented and scratched our new fridge to high heaven, pieces of my like-new piano are missing, broke our garage door, leaving it open and our house exposed, and wouldn’t wait 10 minutes for me to get there to see it and do a final walk thru - when I told them I was on my way right then, they’d called while they were already on their way out of town! They are still refusing responsibility even tho we’ve never before or since had a problem with the door and it worked perfectly the night before - they moved items off the high shelves in the garage (right next to the open door on the ceiling) last. They made us pay in full when a truck arrived, and didn’t tell us that it was only partial delivery until it was empty and over 1/2 our things were still missing!! Apparently our things have been on a truck for WEEKS in CALIFORNIA even tho we moved from IDAHO to TEXAS. I am horrified thinking of what condition our remaining belongings are in at this point. They have until Tuesday for final delivery before breach of contract and STILL WONT GUARANTEE DELIVERY. It took them WEEKS to finally tell us where our things are. Oh! And last week I got a call from the storage unit they used in Idaho - asking us for payment on the unit?!?!?! Apparently it still has some of their moving supplies in it?!?!?! Do yourself a HUGE FAVOR.. if they show up at your door because they were contracted out (it was US Standard Moving that let us down there) JUST TURN THEM AWAY. ugh.

6. S

   Sharon D.

   Source: MoveAdvisor · Vero Beach, FL

   11 Jan 20204-bedroomPaid $8,000

   Consumers Beware of Energy Moving Systems!!

   For our move from FLA to PA, we did not select this company..our original moving broker that we had contracted with on 8/3/2019 was INTERNATIONAL VAN LINES & they passed us off to Energy Moving Systems on 9/9/2019 which was the day before they were scheduled to be at our house on 9/10/19. I immediately read reviews about Energy online & was mortified that this would be the company coming to move our stuff, but it was too late to be able to find another mover in less than 12 hours!! And the price was now $1500 more than originally quoted. Talk about being between a rock and a hard place!! I must say this was the most stressful moving experience we have ever had with THE CREW THAT UNLOADED OUR INVENTORY IN PA. Large furniture items that had been carefully wrapped (blankets & tape) & packed in Vero Beach, FL by a different crew down there arrived at our home here in PA TOTALLY UNWRAPPED, DIRTY, SCRATCHED, GOUGED & EVEN DESTROYED!! The rental truck that EMS used in Vero Beach to pack us up was not the truck that was used to deliver our inventory in PA. In fact, when EMS contacted us to set up the delivery in PA, they told us our inventory was NOW on 2 separate trucks & they wanted to deliver 1/2 of it the following day & couldn't tell us when the other 1/2 would be delivered. We told them NO..that it all needs to be delivered at the same time. The customer service manager got very rude to my husband on the phone & ACTUALLY HUNG UP ON MY HUSBAND. So 2 days later, our whole house shipment came in 1 truck which means it had been handled & shifted around from truck to truck at least 4 times!! Many of the boxes that I had so carefully & painstakingly packed with bubble wrap, Styrofoam dish sheets & packing paper were so damaged that from the looks of them, I don’t know how anything could have survived! I did have several pieces in the boxes that were destroyed. Boxes had holes gouged into them, some that were so destroyed they had been re-taped around & around the perimeter of the boxes to hold them together, mushed boxes and then to top all of this off, the head of the moving crew here in PA opted to ROLL SOME OF THE BOXES UPSTAIRS & DOWNSTAIRS RATHER THAN CARRYING THEM!! I have never in my life seen such disregard & disrespect for other people’s property, ESPECIALLY when your primary job is moving people’s property! They also had items on the truck that were NOT ours, so I hope they found the proper home for them. I feel fortunate that the only thing missing in our shipment was a hand truck dolly. We did take out extra insurance when we booked this and I AM SO THANKFUL THAT WE DID!! I've never done that before & have now been through the 3-month process of filing a claim & waiting for reimbursement. Our damage & replacement costs were over $3000!! But even when the furniture is repaired, I can't imagine it will look like the condition it was in when it left our house in FLA! We take such pride of ownership in our "stuff" and I was HEARTBROKEN & IN TEARS when they brought it to us in PA! PLEASE FOLKS, STAY AWAY FROM EMS! I would be so disheartened to have someone else go through our nightmare!

7. M

   Madeline H.

   Source: MoveAdvisor · Southampton, PA to Delray Beach, FL

   12 Sep 20191-bedroomPaid $4,000

   Nightmare Experience.

   Moving was a nightmare from end to end. Energy first picked my stuff up in Philadelphia. It took three movers over four hours to move my thing from a 10x10 storage unit into the truck, boxes that were already packed. Then the foreman told me it’s customary to tip 20% of the whole move to their team. So the recommendation was for me to give them an $800 tip on pick up understanding a different team would be picking my stuff up. The next day after pickup I got a call from the office. The person who called me was incredibly rude and was yelling at me for neglecting to sign something on their form at pickup. Mind you the foreman had pointed out to me each place that needed signature. They said they needed this to process payment, they had already processed payment. Before my things were picked up I let the dispatch team know that I couldn’t get into my new apartment until After 3pm that Thursday. I got a call at 1 pm on Thursday saying they were a half hour away. Since I was still two hours away on my drive down and didn’t even have keys to the apartment yet I told them that wouldn’t work. They said it would be a $150 charge to keep my stuff on the truck until I got there. At the beginning of this whole move I let the broker know that I wanted to charge the entire move to a credit card since I was being reimbursed by my new company. On the day of delivery the foreman called to tell me I needed $2k in cash on delivery or they wouldn’t drop my things off. Also he told me to make sure that I take out enough cash to leave them a good tip. Called back a second time to make sure I had plenty of cash for a good tip. When the movers arrived they didn’t have any tools with them to put back together any of the furniture that they had taken apart. So they left me everything in parts, I’ve since had to hire a handy man to finish the job so pile that on top of an already expensive move. One of the three movers chain smoked in my doorway for the two hours that they unpacked the truck, they also delivered a few things that weren’t mine. The foreman got annoyed with me at several points and kept aggressively telling me he didn’t have tools and can’t do anything about it. I wasn’t even asking at any point for him to do anything, I honestly sat quietly because I just wanted it to end. Weeks later I have noticed several things missing. A dining room chair, which seems like it would be hard to lose. And at least 6 items of clothing, not sure if they missed a whole box or what. I wouldn’t be surprised if some other family in Florida has my stuff sitting in their house given I nearly had other people’s stuff in mine. This was a horrific experience and it took me a month to even write a review because it has taken that long to digest how truly awful this company was at all touch points. I can’t understand how they are in business and it’s no surprise to me that they’re not registered with the BBB because I’m confident they’d lose that accreditation in a heartbeat. Not holding my breath to see my stuff again anytime soon because they truly don’t care.

8. H

   Helen T.

   Source: MoveAdvisor · Silver Spring, MD to Charlotte, NC

   19 Apr 20191-bedroomPaid $1,500

   Be Aware.

   **DO NOT USE THIS COMPANY** GO FAR AWAY. I ws subcontracted to this company and they showed up to my move with a rental budget truck and 1 mover. It has been 4 MONTHS and my lost belongings haven't been found. Most of my items have been damaged and they take no responsibility (see pictures). PLEASE do yourself a favor and find a better company.

9. S

   Steven

   Source: MoveAdvisor · Gilroy, CA to Nampa, ID

   17 Dec 20182-bedroomPaid $7,800

   Terrible Company.

   On Friday October 5, 2018 my husband and I began to interview moving Companies. We spoke with Juan and discussed the size of the move, locations, prices and dates. I told him that we wanted to be out by 11/6/18 and in by the 11/13/18. I was told that there would be a 3-day window for pick-up and delivery on each end. We agreed that the pick-up window would be from the 4th to the 6th, and the delivery window would be from the 11th through the 13th. We discussed this and I was told that that it would not be a problem. We signed papers and returned them to Juan on 10/9/18. We did not notice the company had extended the delivery dates out to 11/18/18. We were not informed that American Van Lines would broker out our job to another company and did not find this out until the day they were supposed to pack and pick-up our goods. We were called around 11:00 AM on 11/6/18, the day that they were supposed to pack and pick-up, that they could not come that morning because the truck had broken down and would call us when it was repaired. We did not know at that time that they were in Fresno, Ca which is 119 miles away, approximately a 2.5-hour drive with normal traffic. It was also at this time that we found out our job was brokered out to Energy Moving. At that time, we looked up this company to discover that their online reviews were horrible. We were called later that day to tell us that they truck was not going to be fixed in time to pick us up that that and would “try” for the next day. We had arranged for a hotel that evening at the Best Western in Gilroy, we called explained our situation and they graciously canceled our reservation with no penalty. The next morning, we waited for word from the movers and they finally arrived mid-afternoon. The packing and loading began and quickly became a fiasco. I went through the house explaining what need to be packed, what stayed and showed them an area where I had put everything that was not to be packed and was going with us. Numerous times we noticed that breakable items were being put into a box with no protection or wrapping and not necessarily with like items. Example one box contained: a lamp, the shade, yoga mat, silver mantle clock and clothes from master closet. Nothing was wrapped, and the clothes were just laying on top of it all, instead of being hung in the wardrobe boxes. About 2 hours into the packing (by this time it was dark outside) boxes were all over the carport and street, I noticed that my purse was missing. It had been placed in the area with the other items that were not to be packed. When I told the driver about this, he explained that it couldn’t be, that I must be mistaken. No, it was packed. I went out with one of the packers and opened approximately 20 boxes and finally found it at the bottom of a wardrobe box. The box was also packed with hanging clothes and clothes that were just wadded up and pushed through to the bottom. It also contained other household items that did not come out of the clothes closet. During the search, I found numerous of these 20 boxes that were not properly packed Sand items from all over the home just thrown into boxes with no organization at all. We were supposed to be staying in Fernley, NV that night at the Super 8 Motel but had to cancel our reservation and pay over $120.00 for the room because it was taking long to pack. At 12:30 AM on 11/8/18 the movers finely finished what was supposed to be a 5 hour job. My husband and I drove to Sacramento, approximately 150 miles and arrived around 3:00 AM and stayed at the La Quinta Inn. The morning of 11/8/18 we left Sacramento and drove to Winnemucca, NV spent a night. The next day we drove to Caldwell, ID. We stayed in the La Quinta Inn. We kept in constant communication with American Van Lines numerous personnel trying to get a date for delivery. It was on one of these calls that we were told that they had until 11/18/18 to deliver per out contract. This was obviously very upsetting and explained that no one had ever mentioned this to us, but after reviewing the contract we saw that the date had been amended from what had been agreed to. it but still did not believe that it could take that long. In fact, the driver had told us that it could be there as early as the 11th. Our original reservation had been from 11/10/18 to 11/14/18. We had to extend out reservation at the hotel 3 times, each time with no guarantee of a delivery day, except to say that the contract said it had to be there by the 11/18/18. The movers finally arrived at 7:00 AM on 11/22/18 which was Thanksgiving Day. While unpacking our belongings, we discovered that very important items were missing: a file cabinet with tax records, passports, military records, medical records; statue that was the last gift received from a deceased parent, and furniture. A couple of days later, fortunately it was found in a crate that was left behind in Fresno. They finally delivered it to us the following week. It was on this delivery that we found out that the crew had been overbooked by their office and should have been here days before. Instead, our delivery had been diverted. The crew was sent to a client that had a huge home with museum quality goods to pack and move, which took an additional 3 days. Further, getting up the day after the initial delivery we discovered that our very expensive mattress, which had been wrapped and loaded on the outside of the truck had gone through a snow storm, was wet. When we called to discuss this urgent matter, we were told to just file a claim. This was no help at all. We had to give up our holiday with friends, we had to extend our stay at the hotel, we were mentally stressed due to all of these factors. All of this is bad enough, but with all the extra days in motels and having to buy 3 meals per day we spent well over $1,400.00 that we had not budgeted for. What should have been a joyous move, retiring and moving to a new home turned out to be a nightmare which we are still financially and emotionally suffering from. Please never hire these people, They are a disaster.

10. D

    Doug

    Source: MoveAdvisor · San Jose, CA to Daytona Beach, FL

    12 Jul 20181-bedroomPaid $4,000

    Moving across country.

    They showed up on time, arrived 4 days later across the country to my new home but without the smaller truck which I paid $350 in order to get into my driveway. The long haul driver had no excuse for why they didn't bring a smaller truck which resulted in me moving my items the last 1/4 mile in my pickup truck in a lightning and thunderstorm. I can forgive all of this but here's the rub.. the gentleman (Slava) who originally picked up our stuff to take to the long haul driver decided to keep my 20 ft extension ladder. After acknowledgement that he kept the ladder and after numerous promises to return the ladder, he has never delivered my ladder. While he was always available via phone, he has not lived up to his word. I would avoid using Energy Moving, LLC if you want to keep your possessions. If he ever delivers my ladder I will remove this post.