23 Feb 2021 · MoveAdvisor
5.0 out of 55.0
I selected Family First for a move from California to Colorado. They offered a fair price, and didn't try to play games with me. They were also the only one who could promise a particular pickup day, which was important because my storage unit in California needed a specific pickup window.
Family First was the broker; the problems started once the carrier (Prime Relocation of Littleton CO) picked up my belongings. They tried to lie and claim I had 500 cubic feet of storage, even though I had documented proof that I had only 292 cubic feet from my storage unit. Laura and Dan at Family First went to bat, and got it sorted out. Then the day before delivery, the carrier tried to pull ANOTHER scam, claiming that I had to pay an excess fee for a shuttle service. Again, Laura went *above and beyond* to get it sorted out, and set this scamming carrier straight. My stuff was delivered this morning, and I didn't pay a penny of shakedown money to those crooks at Prime Relocation. Thank GOD for Laura at Family First! I would absolutely use them again.
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