25 Oct 2026 · RemovalReviews
1.0 out of 51.0
Never have I dealt with such an unprofessional and unreliable company.
I booked Fantastic Services for a flat removal, providing a full inventory of the furniture that needed moving, along with details of the property, including the floor we were on and lift access. Based on this information, I was quoted a price for two movers, including the disassembly and reassembly of furniture.
On moving day, two men arrived, assessed what needed moving and immediately decided they couldn’t complete the job within the two hours they had apparently been allocated. At no point during the quotation or booking process was I made aware of a two-hour time limit. The booking was based on the items that needed moving, not an agreed number of hours.
Rather than attempting to resolve the situation, the movers sat in their van for over an hour. When my partner went to ask for an update they said they are waiting for a call back from their supervisor and would let us know what was happening ASAP. They then drove off with no explanation.
Meanwhile, I spent hours on the phone with customer support, repeatedly being told they were looking into the issue. Eventually, at around 3pm on a Friday, I was informed that they could not provide anyone to complete the removal that day.
This left us in an incredibly stressful position, with an entire flat still to move and new tenants due to move in the following day. We were forced to arrange alternative movers at the last minute, costing us more than double the original quoted price.
Despite the significant inconvenience, stress and additional expense caused entirely by their failure to fulfil the booking, the only resolution offered was a refund and credits towards a future booking. Why would I ever want to use this company again?
What makes this particularly unacceptable is that Fantastic Services had all the information required to assess the job before accepting the booking. If two movers and two hours were insufficient, this should have been identified and communicated in advance, not on moving day.
An utterly disappointing experience, made worse by the lack of accountability or meaningful attempt to put things right. I would strongly advise anyone considering Fantastic Services for a house move to think twice.
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