31 Jul 2025 · RemovalReviews
1.0 out of 51.0
I booked Fantastic Services for an after-construction clean on 24th July, paying £630 based on their recommendation after I provided the full floor plan and explained everything was brand new.
They sent 3 people for 8 hours, but the result was completely unacceptable. They did not clean the kitchen units, ignored the worktops, and only mopped the floor. All they did was remove the protective covers from the new kitchen and flooring—nothing more.
The kitchen was still filthy. I had to spend three evenings cleaning it myself. The windows were left a mess, the utility room was dusty, and even the bathroom floors and walls were still covered in dust—just run a finger across and it's obvious no proper cleaning was done.
To make it worse, their staff took a 25-minute break playing on their phones. When questioned, they tried to claim it was just 5 minutes—completely unprofessional.
I raised a formal complaint on 25th July, but by 31st July all I received was an insulting £10 discount on a future service—despite paying £630 for a job that was clearly not done.
The only decent experience I had with Fantastic Services was their end-of-tenancy clean at my previous property. This after-build clean was the worst service I've ever received, and I strongly advise others to stay away.
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