30 Jan 2020 · MoveAdvisor
1.0 out of 51.0
These lying, thieving individuals should be in prison! I went over all details of my move over the phone with a very nice man. Unfortunately, that man is part of the classic "Bait and Switch." When the crew came out to load my house, they were extremely rude, and advised me that, even though the rep on the phone quoted me per sq. foot, I would instead be charged for each individual item. Unfortunately for me, I had many small items. Now for the best part.. once I was in Florida, these criminals decided to not deliver when they said they would. The disgusting, rude, unprofessional driver decided to take an extra week to deliver my items. Once they finally showed, and started unloading my items, I noticed that most of my boxes had been crushed, and opened. I had several rubbermaid boxes that I shrink wrapped, and had been cut, so they could go through my items and steal what they wish. I was missing so many items. Even though I bubble wrapped my very expensive, cherry wood bedframe and bed posts, they still managed to put large cracks and scratches through 2 of the posts, and the foot board. One of my kitchen boxes was so crushed, it literally smashed my metal popcorn popper.
After confronting the driver, he was nice enough to tell me to F$%k off, and if I had a problem, call the number, and file a claim, while handing me paperwork, advising that I owed over $2000 more than what I signed when my items were loaded in Phoenix. Oh, and the icing on the cake is that there is no claim process. You can't reach anybody, and if you do, they don't do anything. The move from Phoenix to Ft. Lauderdale was over $6,500, and they destroyed many of my items and went through all my personal items!! Again.. they should be in prison!! I hope karma pays these criminals a visit!
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