14 Aug 2021 · MoveAdvisor
1.0 out of 51.0
This is based on two issues which i have been asking for information from the company and like the other complaints, they just do not feel the need to call back or email back after several requests. Moving is one of the most stressful undertakings and all you want is someone to hold your hand once and say this is the process from a to z and this is the time and the cost and on we go. Nothing was explained as i had to figure it out as we went along and when i would call for clarification or updates, they were never returned. Being dismissed as a customer and person is the worst thing that can happen to someone and indifference say to buying a cheeseburger and not getting a pickle is one thing, but in this case i spent over $12,000 and no response. The two issues were simple enough to explain i would think as any response such as, we will look into it, or that is not our policy is something, but pure silence is never a good thing when a company does this to you,
The first issue is that they charge a rate for weight at x dollars per pound when you get an estimate. When the move was done and i was billed, i had reduced the weight by over 30%, but was not refunded by the x amount rather by a much lesser amount. This is not on, as disclosure is everything and i was told that what you reduce in weight will be reduced in cost to you at the same rate. No response as to why i was essentially overcharged.
The second issue is that i was not able to clear customs when the truck arrived in Canada (move was from Tampa to Canada) as i told them that i would have to quarantine for two weeks and they sent along the load anyway. I was to find out later that they chose a storage moving company (i did not choose, they did) and although i paid first class for door to door which they acknowledged, i had to pay the local company another $1,400 to move my belongings to my home (only 30 miles away) which should have been part of my original order. No response for this double charge. I will pursue this with the Better Business Bureau, Channel 8 on your side and anyone who will provide an answer. There is a difference between customer processing which they did, I should come clean, they did contact me once to provide the bill) and customer service where a simple explanation to a customer is provided. In fairness, 95% of the job was the move which was handled and although some stuff was damaged, what do you expect, but the 5% that a few staff had to take care of has left a horrible taste from this agency.
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