2 Jan 2025 · MoveAdvisor
1.0 out of 51.0
The most unprofessional experience of my life. I completed a virtual estimate and was told $2800 total for two daysi. I understood this was an estimate and not the final amount. I understood the total could be a bit more. well- it came to $6100. that's not a bit more. I feel like I was told one thing just so I would accept the service only to be charged something drastically different once they were in possession of my things so that I would be forced to pay it. And when I expressed how upset I was, using totally appropriate language, the owner accused me of being berating and belittling and informed me that if i continued to press the matter, he would make sure it would end very poorly for me and my family. When I reiterated that not once have I berated or belittled anyone but that I do believe this is completely unfair and that I was lied to by a company that is lacking integrity, he hung up on me and proceeded to put in writing that he warned me to stop being verbally abusive but that I didn't listen. So if I continued, he would be contacting authorities. he accused me and my husband of neglecting our children and needing reminders to supervise them when they would "get in the way." this never happened. he also claimed I didn't tell him about the boxing that needed to be done in my garage or the backyard playground equipment. However, he saw inside my house abd in my backyard. these were part of the original quote. Many more insulting things that were inaccurate and it my family were shared as "notes from the movers about what a chaotic and disorganized job this was." His movers wore head phones, sometimes didn't communicate with us when we talked straight to them, (to be fair, some were more communicative than others) packed up houseplants inside boxes so that now all our houseplants are dead, UNPACKED drawers and put those items into boxes and charged us for the extra time and materials it took to do so, packed my husbands tools in their truck while he was packing up things that were attached to the walls, like curtains rods, and furniture that still needed disassembling, so that he couldn't finish what he was doing and we were FORCED to ask them to do extra tasks. Then claimed they would take $400 off the invoice as an apology and never did. After threatening me and my family and falsely claiming I had threatened them. Oh- and on the second day, my daughter actually did get in the way at one point (after the original false claim she did which was inaccurate) and when I told her to move but she didn't right away because she's a kid, the mover knocked her over on purpose and then rudely said "excuse me" to her. Injuring a child on purpose? REALLY?! I wish I had checked yelp instead of google because they have a 4.9 star review over there. Had I known 2 stars on yelp it's probably because they offer people $50 off on their move if they write a five star google review. but they're awful. do not use them.
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