23 Jan 2023 · MoveAdvisor
1.0 out of 51.0
It has taken me a long while to write this review (6 months). I am just so disappointed in Five Star Moving Company. I thought they were sincere regarding their marketing statements and offer of help; but they are just another company all about profits with what seems to be very little regard for their customers and providing a quality service. You are not contracting with a company who has your best interest at heart. They do not seem to understand that their customer base is already stressed out and desperate to believe everything they tell you when trying to get your business. I can tell you if you decide to contract with Five Star Moving Company make sure that you have the sales rep go paragraph by paragraph with you because they quote their contracts quite often when problems arise. Make sure you ask them what to do if the carrier who shows up has no tools to dismantle furniture, no moving quilts for furniture and they want to double the cost. Also, don’t let them talk you into overestimating the final quote. They charge you if you change that first quote even if the sales rep told you to overestimate so I could get a refund if the cubic feet was over. Get it in writing as to how the size of the load will be verified legitimately and accurately. Make sure you get a list of their 4-5 star only carriers to research and put in your contract that if it’s a less than 1 star carrier who shows up, you send them away and demand your fee to 5 Star returned in full. Make sure you know the name of the carrier who takes your load as soon as they have it and don’t accept any carrier whom you find sketchy or 24 out of 25 reviews are horrible; no matter how many times they reassure you it will be fine. Make sure you read every line of the Rights and Responsibilities pamphlet you are supposed to receive prior to you signing the contract. There is so much more I could say. I was financially devastated by the disaster of a move they provided for me. I can’t even get the carrier they contracted with to pay the reimbursement for damages that his insurance company told him to pay. 5 Star said they would put pressure on them to pay, but I haven’t heard from them since they found out how much I’m owed. I assume they couldn’t convince the carrier to pay either. I guess the summary is, ask how their carriers are vetted, read everything twice and do your research on the carrier they say is coming to pick up. I had very nice furniture in pristine condition and now I have an apartment filled with thrift store furniture with every piece having some damage. Also, make sure you get full value insurance. I’ve made many moves in my years and never had damage issues; never had any claims. This was worse than anything I could have imagined. Don’t settle for less than exactly what you are paying for. Personally, I will never use a broker again.
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