3 Oct 2022 · MoveAdvisor
1.0 out of 51.0
If I could give this company 0 stars I would. We used Five Star Movers to move from Cape Cod to Salt Lake City. After paying an arm and a leg, our furniture took 3.5 weeks to get there (which was within the limits of their contract, but still crazy). For 3.5 weeks, we had no communication of where our belongings were. Then, on Mother's Day, I got a call in the morning that the movers were an hour away (with no advance notice). I had to leave a Mother's Day brunch to go complete my move because the movers had to be in California the next day. The movers also left to smoke marijuana in the middle of the move...very professional!
Then, once I actually received my belongings, there was THOUSANDS of dollars worth of damage. My couch and 2 TVs appeared to have sat in water and were completed ruined (probably worth about $3,500 total), my peloton was broken ($2,800 alone), multiple desks / nightstands / dresser were all banged up, and so on. I filed an insurance claim (which I will admit I did not purchase additional insurance because I'd believed I was using reputable movers who were responsible and reliable) and received an offer to settle for less than $300. I've called Five Star Movers multiple times and have been promised a call back from the manager, which I've never received. I've asked to be transferred to the manager and he's always conveniently in a "meeting".
This company is fraudulent, dishonest and negligent. DO NOT USE THEM FOR ANY MOVE! My husband and I are both attorneys and will be filing a claim with the BBB, the American Moving & Storage Association and seeking legal recourse in hopes that other people do not have to go through the pain and suffering (and financial loss) that we have gone through.
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