19 Dec 2014 · MoveAdvisor
1.0 out of 51.0
Absolutely the WORST company I have ever used. It started out that I was quoted a price by the corporate office in Jax, then when I talked to their local office in Pompano, they say the quote is incorrect and charged me for an extra man for 4 hours. Fine. So they draw up my final quote and I agreed to it and had to prepay the total amount with my credit card. In summary, my quote was as follows: The movers would arrive between 8-9 am to start the wrapping of furniture, then start utilizing the reserved elevators at 9 ( high rise building elevators need to be reserved which they were also aware of). We booked 3 men for 4 hours in a 26 foot truck. Come moving day..8, 9, 10 o'clock come and go. We had called them at 9 and was told they had to "gps" the guys. They finally arrive after 10;30, and bringing the first load down the elevators at 11 am. MIND YOU, YOU CAN ONLY RESERVE THE ELEVATORS FROM 9-12. Not only did they show up late, there were only 2 men and the truck they came in was only 17 feet!! (Oh, not only did we move FROM a high rise, we were moving TO another high rise about 15 mins away, so we had also reserved those elevators from 9-12!!) Since we were way behind schedule, my boyfriend automatically became the THIRD MOVER. So, to sum up our fabulous experience highlighting the incompetency of this company, I talked to the corporate office in Jax regarding the lack of manpower, the extreme delay in time, the 17' truck instead of the 26' truck (which by the way, barely even fit a one bedroom apt) and their solution?! THEY WANT TO CHARGE US FOR THE EXTRA TIME IT WILL TAKE TO FINISH MOVING!!. HELLOOOO?? First off, we should have been credited for the one man that we had booked and paid for but never showed up, and if anyone had any common sense, 2 hours LATE, plus 1 man MISSING equals extra time over!! Since they had the credit card on file, they automatically charged it by the time the movers drove off at the end of the day. They also claim that it was a long walk from the elevators to the moving truck to load and that is why they charged us extra. Any person with common sense would say,,,hmmmm..wait a minute.., if THEY would have arrived on time with the 3 men as promised, (my bf would have been the 4th guy) and we had all worked together, I would have had no problem paying that overage. BUT they were already talking about charging the overage only 3 hours into the move!! The icing on the cake?? I have chips and mars on my wood furniture, bed dresser etc. from them not using a cloth as a buffer when loading/unloading it onto the dolly. They broke things in boxes that were clearly marked "FRAGILE". Totally, totally, uncaring and incompetent..from the corporate office to the local office and to the movers. People ask me if I know any good movers. My response? "No, but I definitely know who NOT to ever use!!" Do not use Florida State Moving and Storage people! Save yourself the MONEY, headache, stress, and frustration!! -a million thumbs down, and yes, that is my final answer.
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