18 Oct 2021 · MoveAdvisor
2.0 out of 52.0
We hired this moving company (New Leaf) who contracts with other companies and assigned us to a company called Fragile Moving. This company is anything but Fragile. We were moving from NYC to FL. We were told 15 days max. It was a little longer. When they finally arrived, most of my boxes were crushed, my furniture was chipped and bent. They brought someone else’s cushion while they left the doors to my curio cabinet. After multiple attempts to contact the company, we were informed that the glass door to our cabinet were broken. After some back and forth, we get the information from the claim company CSI PROS. We filed a claim for a measly $100 when we paid the moving company over 4K because they nickel and dime for everything. Our claim was denied. Not only does the cabinet have sentimental value (it belonged to my husband’s deceased mother), but when we entrusted this “Fragile” Moving with our stuff, it was all in good condition when we got it back, not so much. Pay a little extra and go elsewhere. Trying to save money ends up being more expensive in the long run.
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