26 Jul 2021 · MoveAdvisor
1.0 out of 51.0
I wish I had done my due diligence prior to scheduling a move with this company! If I could give 0 stars, I would! I contacted this company in the beginning of April to inquire about scheduling a move with them for the end of May. I explained that the move was unexpected and that I was in treatment for stage IV breast cancer, and I needed to make sure that things went smoothly bc of my physical limitations. I also let them know that my sofa/loveseat were oversized and that the doors had to be taken off to get them into the apartment, so they would probably need to be taken off to get them out of the apartment. I was assured that all their movers were professional, and that it wouldn't be an issue. Also, my new apartment wouldn't be ready for some time. They explained that they had their own storage facility, and that my belongings could be stored there until my new apartment became available. They even included 60 days free storage as part of their quote. I was assured that my move would be worry free, that my furniture and my mattress would be wrapped before being transported. The date of my move was scheduled for May 29, 2021 between an 8-10 am arrival. I was required to put down a $100 deposit to secure my date and time slot.
By noon on moving day I still had not heard anything from the company as to when they planned on arriving. This was on Saturday on Memorial Day weekend, so I called their dispatch office to inquire about when the truck would arrive at my apartment. After about a 15 minute hold I was told that the storage unit was not going to be ready and they rescheduled for the following day.
Sunday morning rolled around and the moving truck with the two movers arrived at 9:35 am. Right off the bat, neither gentleman introduced themselves to me. So, I showed them the living room and the master bedroom where everything had been boxed up into plastic totes, and was ready to go. They began work at 9:45. I ran into the first issue within the first 5 minutes when they tried to move an oversized stuffed chair out of the master bedroom, but it didn't fit. I explained that they probably needed to remove the door by popping the pins off the hinges so that they would have the room they needed to get the chair out the door. Both guys looked at me like I was asking them to perform heart surgery! They said it wasn't something they were supposed to do. Because I am still healing from my double mastectomy, I was not supposed to lift anything heavy or twist my body. They stated that the had to call their boss, and I agreed.
Once the manager got on the phone she was extremely rude and condescending. She said that it wasn't their job to remove the doors. I explained that I could not do it because of my medical issue, and she eventually told them to be helpful. When I came around the corner, the one guy had started to unscrew the door hinges. I told him to stop and that it was easier and quicker just to pop the pins. Without saying a word, he walked away! I was forced to take the door off myself.
The next issue became immediate when they attempted to move the sofa without wrapping it first, which transferred paint to the leather. They moved 3 totes, and then came back for the queen-sized mattress. They moved the mattress out, but after 5 minutes failed to come back in the apartment. I walked outside to find them making fun of me bc my mattress had a water stain from my elderly father trying to steam clean it immediately after I had finished my first round of chemo.
Once they returned, they moved the box spring and nightstand, and once again failed to return. After about 10-15 minutes, I went outside to find them in the truck. I asked them if I was being charged for what amounted to them basically sitting on the job. It was at this time they said they were terminating the move bc it was "unsanitary". I was honestly so exasperated and overwhelmed by this point that when they said their boss would be in touch and that my deposit would be returned, I just said okay, and they left. I never heard from this company again. We managed to find another company who accommodated our last-minute move, and my daughter was able to be present bc I had chemotherapy to attend. We ended up spending $900 over what we were quoted through Moving Giants. Due to my medical treatment schedule, I didn't think to check my bank account until after I was moved in to my new apartment. When I realized my deposit hadn't been returned, I called the company, explained what had happened and requested it be returned. I was then told that bc the conditions were "unsanitary", they would be keeping my deposit.
I wish I could say something positive about this company, but every step of the way they have shown themselves to be utterly unprofessional and completely unethical. The gentlemen they sent did not know what they were doing, were rude & unprofessional, as was their boss. BUYER BEWARE! THESE PEOPLE ARE CROOKS!
Read more