29 Oct 2026 · MoveAdvisor
1.0 out of 51.0
Initially, the price seemed good as was the communication. Before move day, a virtual phone call was done to determine the actual size of the move. The move price increased, which I understood. A move day was set up and on the move day morning, we received a call that the moving company wouldn’t be there that day. It would be the next day. That morning, the third-party moving company showed up. They determined that the move was bigger than they were told, so it was gonna cost more money, which we paid. This was a Friday and our son (who was the one moving) had to be at work in Brooklyn the following Monday, three days later. There was no turning back, which they knew. At the beginning of the process, the price started out at $2200 with Full Value Van Lines discount. Then, after the virtual appointment with Full Value Van, the price went up to about $3800. I was OK with the $3800. But what I didn’t understand is why we had to pay the third-party van lines about $2200 after the agreed upon $3800 …..but they basically had you between a rock and a hard place. We got our son moved in. After this process was over, I tried to get some answers from my contacts at Full Value Van Lines including talking to the salesman (Brian Morris), Taylor (coordinator). After initial communication with both Brian and Taylor, they never responded to me with any answers. I’m assuming that’s because this is common practice for the company, and they really don’t care about their customers concerns. To summarize the move, it started about $2200 and by the time everything was said and done, it was close to $6000. I would recommend another option.
Move #FV8134296
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