28 Aug 2019 · MoveAdvisor
1.0 out of 51.0
Where do I start.
Movers started late because they ran into someone’s car in the neighbourhood with their truck.
During move they refused to wrap the furniture being moved, we insisted they wrap the mattress and they did but were very rude about it.
They stacked boxes on a dolly and slid them down stairs.
Once at the new place they proceeded to slam furniture into the front door, and then drug furniture all across the BRAND NEW wood floors and caused major damage. I had the property manager and head of maintenance in and they confirmed the damage was not there before the movers arrived, and that there was approx. $2500. Worth of damage that they caused.
They also broke a very nice dresser, and the front of a table is completely scratched.
They charged me $1700 for the move and Andy at Gentle Johns refused to help in any way.
He then said the operations manger Chris would be in touch, of course he wont return calls or emails either.
I sent them pictures of all the damage, and we have statements from the property manager as well.
I am proceeding to file charges and begin a lawsuit tomorrow to get the money for the move back and money to pay for all the damages.
NEVER use this company! They are horrible.
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