27 Jun 2023 · MoveAdvisor
1.0 out of 51.0
I had a guaranteed and fixed price from Gentlemen Movers move based on an in-home inspection that included Disassembly & Assembly for every walk thru items for our house. Gentlemen Movers [1001 Pinnacle Point Dr ste #112, Columbia, SC 29223,803.319.3646] added additional stress to this situation by leaving thing in mess and handled each step unprofessionally. I am writing this experience so others can learn from this and safeguard from not using Gentlemen Movers for their short or long-distance move.
Here are the following listed items that I came across & like to share.
1) Charging almost 20% again then then agreed price & charging credit card without consent. After moving Gentle movers directly charged my credit card for $1265 without my consent which was requested much more money than they quoted originally. We had a fixed price moving quote of that was fully paid in chequ. I have requested to pay only by cheque but charged my credit card without asking or taking permission. Pls pls dont share credit card information with company to avoid unexpected charges.
2) Lost parts to my Swings/Bed/Furniture/Dome and generally made a huge mess of personal things
3) Scratched our Steps/Refrigerators/Furniture/Wall/Floor etc
4) Left many things unassembled & Movers left house saying they need to return to Columbia & they will not be able perform rest of agreed upon service e.g Swing/Dome unassembled, Left TV on ground & said they are out of time.
5) Master/Bunk Bed were assembled with just few screws leaving it dangerous & hazardous condition to sleep.
6) Tempurpedic mattress has been damaged with water during the move & smelling bad. I am yet to uncover other things & making me nervous.
7) MOvers used 2 kids while unloading the truck & they could barely lift load.
8) The movers were not experienced , complain that they didn’t expected to unscrew door for moving fridge/other basic items like sofa.
Moving is already stressful enough & the made it worst to it best.
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