27 Sep 2021 · MoveAdvisor
1.0 out of 51.0
INCONSIDERATE, DISRESPECTFUL, HEARTLESS, MONEY LAUNDERERS!!! I was like a few others who have spoken out that said they saw the poor reviews and thought it would be all right and gave them the benefit of the doubt. How naive I was. In the end, even one of the employees admitted they told me what they thought I would want to hear just to make a sale.
To begin, I was lied to by Ron. On our first phone call, he kept stating over and over, “Stop stressing. Don’t worry; we are going to take care of you. You’ll get your belongings, everything will be fine, just pay the down payment, and we will get everything situated for you. Just sign the paperwork and get the deposit down and we’ll get this going.” When I inquired about the statement that it could take up to 21 days, he said, “It’s not going to be 21 days. That is if you are moving to someplace like Idaho! Please, stop stressing! We will get your things there really fast.” When I called the following day I regarded the 1-star scores for the company and was told by him, “Those are people who just want to complain. They are probably like 3 years old. You have to pay to be a part of the BBB, so those complaints are not even valid because we do not pay to be a part of them.” I explained that they were actually very recent and people complained that their things were broken, they weren’t repaid for the damages, couldn’t get ahold of anyone, etc. He said, “That is not true. Don’t believe that. Listen, I will personally see to it your things will arrive promptly, and nothing will happen to them. They will be taken care of. I’m giving you my word; I will personally make sure of it. Don’t worry.” When the movers showed up, I was told, “It can be as early as 5 days, but will probably be about a week.” That was repeated at least three times while his manager, Jack, was on the phone! I should also note that all the guys were smoking POT the entire time they were moving & loading my things!
I received my belongings on the 19th day, not 7 days later like I was told. Many of my things are damaged. I was given the wrong number to the movers who were delivering my things so could not get ahold of them to determine an estimated time of arrival. Furthermore, GeoVanLines did not have anyone to answer the following day of that email, being a Sunday, to get a correct number. SO, I get a phone call at 10 minutes before 9 PM on a Sunday night from the movers saying they are 20 minutes away! I was in my pajamas and just about to start fixing dinner. The mover precedes to tell me he was not given the correct phone number for me and had been trying to call the day before. I told him it was very late, and I have work in the morning. I was about to fix supper, and I was not appropriately dressed or prepared, and this was incredibly short notice. He gets his manager to call me, who says they were given the wrong number and only just now got the correct one when they referred back to an email that was sent previous and says, “Well, if you can’t accept the delivery now, I will have my guys put it in storage, and it can be delivered in 3 WKS when the next group comes through.”I explain the current scenario and it is going to take a while for them to unload; there are only 2 movers! He says, “Oh, no. It will take like 30 min. Drop-offs are much faster than pick-ups.” There was really only One person moving because the other guy was on his phone and shouting at the head guy that he was not helping him, that he was tired of helping him do everything. So, I had to jump in and help this kid bring my things in and take off all the coverings. This took nearly 2 hrs. At the end, when he had to bring in the washer, again he asked the other guy, “can you at least help me with the washer?” And the other guy starts going off on him all over again. He was able to get it in the house but could only move it so far on his own, so I went over and started walking it to the laundry room when he told me to just stop and let him do it. But he couldn’t, so instead left it sticking out halfway into my hallway. My bed frame arrived missing 3 of its wheels, my dresser and office drawers have the wood paint scraped off, they dropped my rocker on the sidewalk by stacking a bunch of my things scratching that, a collectors beer mug broken, crystal candle holders broken, a huge dent in a brand new crockpot I didn’t even have a chance to use once, they took the mattress cover I purchased, lost the hoses to the washer, and scratched my washer. What is even more unbelievable is many of these items were bubble wrapped packed in a box that was in another box that had pillows on both ends! On top of that, they also refused to wear masks during this uptick of the pandemic.
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