20 Apr 2023 · MoveAdvisor
1.0 out of 51.0
I came across Great American Moving System through a database of moving companies on the Geico website. My initial call was with Stacey who was very pleasant, he gave me a good deal for a transport from San Diego to North Carolina. We had gotten quotes from a few different companies and Great American’s was very competitive but we were still a bit skeptical because they are a broker, so we knew they would outsource to smaller moving companies. We had moved cross country in the past so we knew how these things go. After some back and forth, Sandra in the Operations Department let us know that while they are a broker, they only use trust worthy companies so that helped in our decision to go with Great American Moving System. Things seemed way too good to be true up until this point. A week prior to our scheduled move date, we received a call from Josh in the Quality Assurance department. This was the call to go over all the items (with pictures that were emailed to them) to make sure the inventory was as accurate as possible. My initial inventory of things that I had given Stacy was accurate, with exact measurements, with the only exception that we were suggested to add 34 medium size boxes which then we lowered to 25 because we realized that was too many. After Josh went over the inventory with me, he emailed me a new inventory with an increased price. I told him we were not in agreement with that new price because the inventory had not changed from my initial quote. Josh insisted we needed to pay the difference over the phone, or we would be charged once the movers showed up. I was confident that the inventory had not changed, so I said we would pay the movers IF NEEDED. He became extremely rude after I refused to pay and basically hung up on me. Since my experience with Stacy and Sandra had been completely different and pleasant, I called Sandra to let her know about the phone call with Josh. This time around she was extremely disrespectful and rude, almost like a completely different person when I told her I did not agree with the increased quote. Her words “well, you are getting a long distance move for very cheap with added free things that we normally don’t give away to moves under $4000”. I never asked for the “free” packaging (TV, mirror and mattresses) but to gain our business they added it all. She then proceeded to ask if I know what an estimate is, but this wasn’t an estimate. It was a quote I had already paid a deposit based on the total amount so at this point it was not an estimate, it was an agreement. She kept repeating how “cheap” of a move we were getting and that Josh is a professional who has been doing this for over 20 years and I wouldn’t know about the “right” way of measuring things.
Fast forward a week to the day the movers show up; Star Van Lines. They were the most respectful and HONEST guys who said there was NO CHARGE needed because the inventory was as described. They packed everything up in less than one hour and off they went.
Based on their attitude after I refused to pay more, I would 100% NOT recommend Great American Moving System (read all the reviews, I’m not the only one). Go straight to Star Van Lines, or anywhere else.
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