Write a review for Green Van Lines Moving Company- Dallas

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Recent reviews

S
15 Nov 2023 · MoveAdvisor
1.0 out of 51.0
Recently moved from Dallas to SC Used Green Van Lines because they had what seemed an easy move combination for a "climate controlled" storage unit + moving my items when ready. My furniture and things came in two shipments to SC (no idea). Shipment 1. They arrived two weeks late. Majority of items broken, stained or torn (e.g. leather couch). I was devastated but called and prayed the next shipment of my items would come in tact- was promised by the company they would “take care of it”. Shipment 1 was about $4000 worth in furniture, but more importantly things like grandmas recipes and heirloom Christmas ornaments. I triple packed each and labeled all glass items FRAGILE. Shipment 2. Nothing came broken, but nothing really came. Majority of my items were missing, around $3000 worth on this shipment alone. I’m pretty sure they’ve already been sold on Craigslist. They also tried to drop off several items (children's bike, outdoor chairs, ladder) to my place that were not my items. The driver seemed to be extremely tired and... not coherent. He saw someone on the street walking by and offered him $50 to "help him out", bringing a stranger into my place without my permission. I felt unsafe to say the least. The company seems to take no responsibility and refused to answer the phone after me reporting the incident. I needed up looking up my drivers DOT number and found that his license was expired and he had been fired 2 times previously. Green Van Lines acted like they didn’t know about it and quit answering my calls. I’m about $7500 out- and this is for furniture for a two bedroom apartment. I think the picture speaks for itself. DO NOT HIRE GREENVAN LINES https://www.greenvanlines.com/about-us-our-story/
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J
31 Oct 2023 · MoveAdvisor
1.0 out of 51.0
BEWARE!!! This company is a fraud. We had our items picked from Fort Worth, Texas on September 29, 2023, and they were supposed to be delivered to us in Michigan on October 14th, 2023. This never happened. The company ignores communication and has refused to tell us when we will get our belongings. It has been over a month and we still have to sleep on a mattress on the floor and live out of suitcases because they haven't delivered our stuff as paid for, and promised. I received ONE call back, after dozens of messages, and it was October 17th and Beau Talley stated it would only be 5-7 more days until delivery. Well, that came and went, and we still have nothing. BEWARE!! Do NOT use this company. They have also had their BBB verification revoked due to poor business management.
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B
4 Oct 2023 · MoveAdvisor
1.0 out of 51.0
Straight bullshit! I hired them to move my Inspire weight lifting machine. I try to not stand over people while they work. The black coating on steel cables were ripped. I tried using it, but there was no smoothness. Don’t hire!
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T
4 Sep 2023 · MoveAdvisor
1.0 out of 51.0
This company doesn’t care about their customers. We hired them to move our daughters one bedroom apartment. The brought her things in two loads. On the first load there was numerous broken items. One the 2nd load about 1/3 of the items were gone. Boxes were untaped, a cabinet was cut into. It was clear we were stolen from. Burberry boots $550, Burberry scarves 3@$350, kitchen items, lots of clothing, too many to list.. all gone. Things you can’t replace like family handwritten recipes, cards, pictures, just life items! It’s so sad. I hope this reviews helps other to choose a different company. It’s been crickets from this company since this all happened. It’s disgusting. Check out the BBB they have been suspended and reviews and complaints cant be paid to remove. It will give you a true picture of what’s going on with this company. It’s to late for us
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A
24 Nov 2022 · MoveAdvisor
1.0 out of 51.0
This company has scammed me!!! they honestly dont give a damn about the customer after the payment is made. I paid the full amount of $5,136 plus provided a tip of $400 to the movers. I purchased valuation insurance upfront as well. 1. The sales rep- Kevin told me initially that he would be the only person I would need to speak to. After I had booked my move, he only texted back, and always asked me to contact Diana at helpdesk for anything after that. I had confirmed with Kevin on text whether they could include the Tip amount in the invoice, to which he replied -"Yes". I have proof on messages.(Attached below) Finally, they did not send me the invoice with tip included. Diana tells me that Kevin is not in finance, so he can't commit to anything in accounting. 2. Diana cannot be reached. I have sent numerous emails, left numerous voice mails, but she does not return calls. (Attached emails) 3. Our stuff was picked up on Oct21st from Dallas and reached San Jose on the 10th of Nov. (14business days, the last day as mentioned in the document) 4. The LED TV is damaged, The legs to the platform bed are lost and the dining table top is scratched. I have been calling and emailing so I could file a claim (Note: I have prepaid for $21,000 of insurance), but they won't respond nor give me a claims number. It is now 2 weeks since our stuff arrived and we cannot even reach them. 5. Diana at helpdesk asks me to submit an inventory document, I have all the paperwork given to me at pickup and delivery and a signed inventory list is not there. Why don't they have the document?? 6. Diana told me she needs to wait for the driver to submit the paperwork, to even give me the claims number. I texted the driver and he said he had turned in paperwork a long time ago. It's now 2 weeks since our stuff was delivered. (Attached message screenshot from Driver) I have paid $5136 plus a $400 tip. Also bought valuation insurance. Now this company is not reachable through phone or email since two weeks Please Avoid this company if you want to save yourself and your family from harassment!!!!!!!
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