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Recent reviews

K
14 Feb 2023 · MoveAdvisor
1.0 out of 51.0
They will give you a low quote and then pressure you to put money down to hold your spot with the option of cancelling. I Signed a contract with Guardian van lines to broker a move to transport my belongings with an option for a full refund if cancelled before October 20, 2022. I have the contract stating twice in it that I can cancel For a full refund before that date. I called and cancelled the move on October 17th and have the cancellation request along with the email from the agent stating I cancelled. I was told I would receive an email with a tracking number to track my refund and it would be deposited in my account in thirty days. After thirty days I called and they said they had more time to give me my deposit back. Now when I call there is a recording instructing you to write an email of what you need and they will get back with you on the next business day. I have left them at least four emails requesting the status of my refund with no reply. You can’t get a hold of anyone at the number that is listed on their website. I found another website that has the same address as guardian van lines with a different phone number and when I called that number they said they were a different company and when I asked why they have the same address they hung up on me. I would like my refund of 1676.00 that was given in good faith that I could cancel before the date as described above. I have all supporting documents and this should not be allowed to happen to me nor any one else. This was back in October so I figure I will not see my money. They have terrible reviews everywhere. Don’t trust them. I am going to post everywhere I can about this company because it is a shame a company can do this to innocent people to take your money.
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M
7 Jan 2023 · MoveAdvisor
1.0 out of 51.0
Let me start from the beginning. I recently hired Gaurdian Van Lines for my move from San Francisco to Charlotte. I spoke with a sales representative named Celeste Rossi who, to her credit, was very friendly and professional over the phone. She seemed to genuinely care about my situation and I felt that I could trust her (my mistake.) throughout the beginning of my partnership with guardian van lines everything was going smoothly. Customer service was super friendly they were willing to accommodate several changes in my pick up date. However, one crucial fact that they do not explain very well over the phone is that they are not a shipper but a broker dealer. They subcontract with various fly-by-night moving companies that do the actual moving and they matched me with Kim Van Movers. The moving truck arrived to pick up my belongings on time and the movers were very friendly and professional. However once my items were picked up communication completely broke down. My point of contact from the subcontractor, Kim Van Movers, is a gal named Roberta (if that’s even her real name) who only communicates via text message. I made several attempts to reach out to Roberta for an update on the ETA of my belongings and and she would reply back with vague and noncommittal answers. I was able to get Roberta on the phone by calling her from a different phone and I was able to get her to cop to the fact that my items were still in their warehouse awaiting delivery (this was one month after the pick up date .) Meanwhile, Celeste and the rest of the customer service team from guardian van lines went completely dark. I made several phone calls and sent several emails and to this day have not been able to get in touch with any human being from guardian Van lines. My guess is that they blocked my number and my emails since every time I call it immediately goes to voicemail. according to the fine print of the contract guardian van lines is still supposed to be a customer advocate who should be responsible for reaching out to their subcontractors to resolve customer disputes. however from the time that my items were picked up guardian demonstrated a complete dereliction of duty. it has been over two months since my pick up date and to this day I still do not have a clear timeline on when my items are going to arrive. I’ll occasionally get a reply from Roberta who will offer a lame excuse such as “ i’m trying to get in touch with the driver“ and “ your items are on the way. The driver will call you 24 hours in advance.” After extensive Internet searches I was able to find very little information about Kim van movers and since guardian is not returning my calls I am unable to get information from them either. Needless to say this entire situation has been A frustrating nightmare. I am keeping my fingers crossed that they finish the delivery but I become more pessimistic with each day that goes by. Do yourself a favor and hire literally anyone else. Avoid this piece of shit company and their con artist subcontractors at all costs.
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L
24 Dec 2022 · MoveAdvisor
1.0 out of 51.0
I was charged more than double the quote even after they sent someone to my house to do an inventory of everything going on the truck. The trucking company they used not only broke down and they had to reload everything onto another truck, but I was unable to get ahold of anyone to get a new ETA. Since this move involved a lot of critical medical equipment for my medically complex child, it was extremely stressful not knowing when her medical supplies would arrive. As it turned out the only person who called me was the driver several days later when he was 10 minutes away from our new place and while we were over 2 hours away. We were forced to help the driver load all our stuff into the 3 story home because they did not send anyone to help unload, despite reassurances we wouldn’t have to do any of the loading or unloading. To top everything off, we ended up getting a bed bug infestation in all our stuff during the move.
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J
27 Oct 2022 · MoveAdvisor
5.0 out of 55.0
Guardian Van Lines comes highly recommended by the individual I spoke with to organize the move! When I called to organize the move, the woman I dealt with was very kind, and the quote she gave me was really precise. While moving everything swiftly, they were careful not to scratch or harm anything. The estimate I received included the move of everything was quite inexpensive. After what my mother witnessed, she will hire Guardian Van Lines for their impending move. Working with this moving team was a pleasure.
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M
12 Oct 2022 · MoveAdvisor
1.0 out of 51.0
If I could give zero stars, I would. My experience with Guardian is among the worst I've ever had with any company. It started with my initial call with their sales representative, Joe Baker. He made his sales pitch but I hemmed and hawed. Sensing my hesitation, he declared, "Hey, you're in luck! We have a truck moving to Florida next week." That convinced me to sign up. Over two months later, my stuff was finally delivered--two months in which my only furniture was an air mattress a friend loaned me. This excellent customer service continued with Natalie, one of Guardian's phone representatives. After hurriedly driving from Arizona to Florida to beat the non-existent delivery van, I got a call saying my check to Guardian bounced and my furniture wouldn't be delivered until I paid up. Surprised, I went to my bank and discussed the situation with the bank manager who emphatically stated the bank had paid Guardian and produced a copy of the cashed check. I called Guardian to say there was some confusion but the check had been cleared. I got connected to Natalie, who, to my astonishment, berated me for bouncing the check and wouldn't even consider there might be a mistake, instead accusing me in so many words of being a liar. She would be convinced only if I emailed her a copy of the check--presumably because she thought I didn't have one. After I did so, Natalie sheepishly said the matter had been resolved. She took no responsibility on behalf of her company and made no apology for her rudeness and her offensive and false accusation of check-kiting. To add insult to injury, one of the items I had delivered was an organic latex queen mattress. I bought it a few years ago. Today it would cost around $2,500. It was never delivered. The company Guardian had given the contract picked up my belongings but subcontracted to another company to make the actual delivery. This outfit, the Newix Corp, texted me constantly about getting paid but when I was told to contact them about the missing mattress, my texts were never answered and my calls went straight to voice mail with the promise of a quick reply. But you guessed it, no one ever called back. Disgraceful. What a sordid experience.
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