26 Jun 2024 · MoveAdvisor
1.0 out of 51.0
- After months of planning and organizing our move. Selecting Interstate Relocation was a disaster. I encourage you to do your homework. Interstate showed an excellent rating but has been a real disappointment. They subcontracted with Happy Wheels Moving Company, which was a real disappointment. I feel that both companies have robbed me. I could have bought at least a third of a brand-new pickup truck or an SUV.
- I paid $14,000 for packing and unpacking services, only to find all boxes emptied and mixed everywhere. I alerted Interstate, our broker, and spoke to the QA manager without getting a timely response.
- Movers refused to let us speak to a manager, stating that the manager and the QA manager were sleeping, “our representative “.
- Our belongings arrived at 10:47 PM, give or take, with unloading starting at that late hour. City ordinance states that no noise is allowed after 11 pm.
- Movers threw clothes and belongings on the floor despite paid services.
- Promised two trucks on moving day, but only one showed up; the second truck arrived three days later with the remaining household items.
- Forced to stay in hotels as packing was so late.
- Unable to find anything in our house post-move.
- Movers are unable to communicate (Russian speakers), and it is even difficult to use Google Translate.
- another day.
- Despite our experience (15 military moves), manager spoke to me in a condescending matter. One of the resolutions offer was to leave the movers in, even if we were not present because we had a full unpack scheduled and the movers knew where everything was supposed to be placed.
- Threatened with legal action when we complained and went on citing Dot policies, law and regulations.
- At one point, at 3:30 give or take they wanted to leave and not complete the work.
- We urge you to see the pictures and videos before considering contracting Interstate or Happy Wheels base out of North Carolina. Specially, all you military families and services members.
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