6 Jul 2022 · MoveAdvisor
1.0 out of 51.0
The worst experience ever. My stuff was in their storage for 9 months as I was in the process of moving to another state. Each month I paid $300 for it. When it was finally delivered to my new home, we received a big mess. An expensive coffee table was in shambles and so were other items, such as numerous dishes, china, souvenirs, picture frames. The sofa was delivered only on the second attempt. 4 boxes including various items such as tools, very important personal items, all custom jewelry that was packed in there were lost and never were recovered. The piano bench was never received either. I made many phone calls, submitted photos of broken items, but to no avail. It gave us such a mental stress that is still lingering. We also had to give a delivery person (who finally brought a missing leather sofa bed) an extra tip to help us get rid of the heavy broken coffee table and other broken pieces. We submitted a claim to their insurance company which pays basically nothing, but whatever is missing and broken will never be recovered.
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