Hercules Movers Inc

Reviews

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1. M

   Marianne Z.

   Source: MoveAdvisor · Holmdel, NJ to Naples, FL

   6 Jul 2022Partial movePaid $14,000

   Awful experience.

   The worst experience ever. My stuff was in their storage for 9 months as I was in the process of moving to another state. Each month I paid $300 for it. When it was finally delivered to my new home, we received a big mess. An expensive coffee table was in shambles and so were other items, such as numerous dishes, china, souvenirs, picture frames. The sofa was delivered only on the second attempt. 4 boxes including various items such as tools, very important personal items, all custom jewelry that was packed in there were lost and never were recovered. The piano bench was never received either. I made many phone calls, submitted photos of broken items, but to no avail. It gave us such a mental stress that is still lingering. We also had to give a delivery person (who finally brought a missing leather sofa bed) an extra tip to help us get rid of the heavy broken coffee table and other broken pieces. We submitted a claim to their insurance company which pays basically nothing, but whatever is missing and broken will never be recovered.

2. M

   Mimi J.

   Source: MoveAdvisor · Fort Lee, NJ

   24 Sep 20212-bedroomPaid $1,295

   Awful be ware‼️

   I had a move in July, they moved 3 TVs for me but I was only able to connect 2 out of the 3. I was finally able to hand the 3 and there was a crack. I called, it had been a few days and no one has called me back. I spoke to someone after 3 day (I called back) and they indicated that they would call me back as the secretary was not in the office. I called 2 days after that and someone answered on a cell phone. I explained the situation and he attacked me on the phone saying, the crack is not his fault and “it has nothing to do with us.” I understand it’s been a while but like I was trying to explain to him, they moved three TVs for me two of them i was able to use right away but the third TV I needed mounted on the wall because it did not have a stand and I needed somebody to put it on the wall for me, that did not happen until a month later. Their lack of response and unprofessionalism is telling. They had no issue stalking me to charging my deposit, but now I can’t get a call back to address this issue… PROFESSIONALLY. They also ripped my leather chair. You guys came highly recommended and I can’t believe that this is how you’re handling the situation. Don’t use them.

3. T

   Tom N.

   Source: MoveAdvisor

   1 Aug 2016Paid $5,000

   Promised Refund, Then Ignored.

   They 'lost' our box containing alcohol, repackaged another box, and stained a sofa. After determining all of this (none of which was told to us upfront), we called and emailed them multiple times for 3 months to get approved for a refund, which we finally did. After calling, emailing them, and eventually sending them a letter from a lawyer over the next 16 months, we eventually gave up on ever receiving that refund.