2 Nov 2026 · MoveAdvisor
1.0 out of 51.0
★☆☆☆☆ HIGH STREAM MOVING — NOT POOR SERVICE. A LACK OF SERVICE.
Pickup: Thetford Mines, Québec.
Delivery location: Van Dolder Self Storage, Owen Sound, Ontario.
High Stream quoted room-to-room moving service, shuttle service if required, and a tax-inclusive price. At pickup, ONE man, Victor, arrived smoking a cigarette with what looked like a small book trolley and a broken truck ramp. He spoke only Russian to me, asked ME to load the truck, and ended up paying my neighbours to help him do it. I hired professional movers, not a truck for me and the neighbours to load.
Then came the Bob Newhart-style cast: Victor, Andrey, and “my other brother Andrey.” no my name is Andrey you were not speaking to me, then in another conversation or correspondence, no My name is Andrey you were not speaking to me you were speaking to the other Andrey. As Victor leans against the truck smoking a cigarette, (why you no pay, you pay me double in cash now).
Before signing, I sent an updated inventory to the address all correspondence went to, and what Andrey provided. Yet just hours before delivery, High Stream produced a sharply inflated invoice for supposedly extra belongings. Their agreement specified a 5% credit-card surcharge; Andrey proposed 7%; and at delivery the company said it could not process cards at all. When I disputed the attempt at Fraud and Extortion and the repugnant act of asking for thousands of dollars on the side of a road, I declined and advised that I would persue the issue by other means. The truck LEFT WITH MY PROPERTY instead of unloading it.
This contradicts law and ironically the very example given within the law is this scenario.
High Stream later admitted in writing that its representative overlooked the inventory and withdrew the added-inventory charge.
I preserved the contract, correspondence, invoices, photographs and videos; sent formal demands; contacted Owen Sound Police, Toronto Police, the Canadian Anti-Fraud Centre, Ontario Consumer Protection, Québec’s Office de la protection du consommateur, the Canadian Association of Movers and BBB—which confirmed High Stream is not a member. I also contacted municipal officials and senior police leadership and requested further oversight of an ongoing unlawful act.
Diana Zlomislic of the Toronto Star took my experience seriously and acted with the drive and judgment of a seasoned investigative reporter. She examined the evidence and sought answers. Within roughly 24 hours of her involvement, arrangements for returning my property were taking shape. I cannot speak to every step she took, but the impression she left was: “Hold my coffee. I’ll deal with these jokers.” Her professionalism and effectiveness deserve exceptional praise.
When the delivery finally took place, Victor again arrived alone. Some storage bins were visibly damaged; the full extent of any damage will only be known after unpacking.
In my view this was a moving scam: I suspect many people would simply pay to avoid the cost and uncertainty of resisting, others may not have a choice or the money or time. I intend to pursue appropriate administrative and legal remedies.
HIGH STREAM MOVING COMPANY LTD. — AVOID.
4480 Chesswood Drive, Unit 3, North York, Ontario | (800) 430-1537
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