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Recent reviews

J
20 Jun 2026 · MoveAdvisor
1.0 out of 51.0
I was scammed out of $2500 by High Stream Moving. I used them for a cross border move from Toronto to NY. I went through a detailed quote process that included photos and videos of everything that was being moved. The moving contract included sections allowing them to charge additional fees for things like packing and extra space - when I inquired about this and asked them to provide a true all-inclusive, all-in price - while providing all of the details about what was being moved and what was needed in terms of packing / assembly - they continued to reaffirm my quote price several times. So I signed the contract. On the move day, they showed up 30 minutes late, with just 1 individual who did not speak english. I needed to help on much of the packing. The other 2 movers did not show up for 3 more hours, causing me to miss the delivery elevator window and have to rebook and pay additional fees. When my items arrived in NY the next day, after the truck had pulled up to the building, I received a text saying that the price had increased by $2500 from the quote price. The movers then sat in front of my building, refusing to unload anything until I paid them the extra amount. There was no invoice and no payment instructions - it was a text message asking me to pay them via e-transfer, or else they would drive away with my belongings. When I asked what happened to cause the significant price increase - and why they were only telling me about this right as the truck was arriving - they gave me vague responses about how more furniture was moved / more packing was done relative to the quote price. This is despite the fact I provided them with detailed photos / videos of everything being moved, and confirmed multiple times the packing / disassembly that was needed, and they still stood firm on the quote price - right up until they had my belongings to use to extort me out of more money. On top of that, they forgot an entire box worth of items in Toronto that I am still waiting for. This company is a scam - please do not believe the fake positive reviews.
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R
21 Apr 2026 · MoveAdvisor
1.0 out of 51.0
This was an absolutely horrible experience from start to finish. What was supposed to be a straightforward flat-rate move turned into a stressful and expensive situation filled with unexpected charges and pressure tactics. On delivery day, they reinterpreted basic terms like “main floor delivery” to justify adding extra fees that were never clearly explained upfront. Then came additional charges for stairs — again, not properly disclosed at the time of booking. When I questioned these charges, they refused to accept credit cards, which is extremely concerning and removes any level of consumer protection. I was forced to proceed with a wire transfer just to move forward. Despite paying around $5,000, my belongings were delayed and placed into a storage facility far from my home, creating even more inconvenience and stress. I then had to pay approximately another $600 just to retrieve my own items. Communication was poor throughout. Calls went unanswered, updates were unclear, and I was left chasing them for basic information while trying to manage an already stressful move. Do not use this company.
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A
26 Nov 2024 · MoveAdvisor
5.0 out of 55.0
I have moved to California and while my new house under renovation I kept my stuff in Toronto at their warehouse facility for 1 month for free! Great movers, hinest reliable service, I like the Express delivery option that cost higher price but conveniently was delivered within 4 days! Amazing service and I recommend High Stream moving to anyone!
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K
22 Nov 2024 · MoveAdvisor
1.0 out of 51.0
The worst moving company we have ever dealt with. I contracted them for my move from California to Toronto. The agent we interacted with was initially responsive and following up via calls and emails, however that was extremely short lived. As soon as we signed the contract and paid the deposit, they started showing their true colors - they didn’t answer our calls, didn’t respond to messages and there was absolutely NO communication from the driver or the agent once the pickup was done. We had to consistently follow up several times to get a minimal update from them. They will knowingly not answer your calls or respond to messages once you sign the contract. The driver didn’t have enough packing tape during pickup and we had to shell from our own pocket to buy tape. What moving company doesn’t carry enough tape? It’s laughable. Nobody from the company specifically told us what documents were required to cross the border and why. Moreover, even after providing ALL the usual documents given to us by customs, they claimed that we didn’t have the “requested” documents even after they never discussed it with us, and charged us $200 for customs documents preparation. They also charged us $350+ for “waiting time at the border” (we had to argue A LOT to get it waived, but they kept blaming us) because apparently they don’t follow the standard procedure and have another way of getting the stuff across. The final invoice contained WAY more charges that were NEVER discussed/revealed in the beginning. They damaged our TV, and “forgot” to bring one of our items. When we told them about the TV, they refused to claim responsibility even though it got damaged during transit. It was in working condition before pickup and was checked by their staff. The item they forgot to deliver got mixed up with another customer’s shipment and got sent somewhere else. All these guys know is how to get money from their customers and not deliver. They will NEVER accept their fault and always give lame excuses. Please trust all the negative reviews of this company stay away from them
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S
16 Nov 2024 · MoveAdvisor
1.0 out of 51.0
They quoted $490 with no hidden fees and then tried to charge $220 extra and refused to bring in the piano without the funds. This is on top of arriving almost an hour late. This business is a scam. Do not use them.
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