30 Jan 2022 · MoveAdvisor
1.0 out of 51.0
Avoid this company!
I hired Homeland Moving back in Aug 2021 to assist in moving my items from Vancouver, BC to Calgary, AB. The initial item pickup was fine but there were a few red flags. Three workers arrived on time but got into an argument with my landlord about using the elevator. When packing up my items, none of the workers wore masks even though we were still in a pandemic and the building required it. The workers moved fairly quickly and there were no issues with them collecting my items - I was provided a sheet with a list of all my items and the costs. The next steps were the worst experience I’ve ever dealt with from any company.
I remained in contact with the Vancouver Move Manager while my items were being shipped from province to province. I requested that I would be provided 72hr notice for when my items would be delivered so I can arrange my storage arrangement - they said this was fine. The next day I received a call from the movers that they were ready to deliver. I informed them that I needed notice since I could not access the storage unit (closed that weekend) and would need time. I contacted the Move Manager and received silence for 5 days - I had no clue where my items were or when they would be delivered. The Move Manager informed me that they would contact their dispatch group and I was given a notice for when the next delivery was going to occur. 30 days later after several emails, the Move Manager was finally able to tell me when my items were going to be delivered. I shared the storage address since it was updated during the waiting period and expected another update. I received a call from an unknown number about delivering my items, they said they could deliver that weekend and I confirmed the address three times with them. The day before the delivery they called to reschedule… fine. On the day of the delivery, the crew went to the wrong address and I had to share the address once more. When the crew began unloading the truck they did not bother sharing the box ids so I can monitor which items have been unloaded. Instead, they said I should take care of it on my own time. Once I realized that items were missing, they did not stress and just suggested that I contact the Move Manager.
When reviewing the unloading of my items, I noticed several boxes crushed, ripped open, and heavily damaged. My bed was missing and a majority of my glass kitchen items were broken. After spending 5 hours in a storage unit reviewing all items and the damage, I provided a report back to the Move Manager where they shared a claim I could fill out. With the damage and missing items totaling $1600, Homeland offered $175. After informing them that this was nowhere near the damage and cost of waste of time, they increased it to $200 - I still have not received anything to this date.
TLDR: Hired Homeland Movers to transport my items from Vancouver to Calgary. Items didn’t arrive for close to 3 months, Movers were rude and disrespectful, while management disregarded my complaints.
DO NOT USE THIS COMPANY.
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