27 Jul 2020 · MoveAdvisor
1.0 out of 51.0
Wish you could give ZERO starts! I had to find a quick backup service as the first mover cancelled days before my upcoming cross country move. Tom replied quickly with a great estimate and promised they could execute on schedule. Being in a bind (2 days before originally schedule move), I accepted the estimate based on our complete inventory list we submitted and all things seemed great. First problem: movers arrived for pickup and I was told their estimate wasn't correct and I'd be paying over $500 more! Tried getting Tom on the phone to find out WTH? No reply. Took me 4 days of calling to connect with him. My experience with moving companies is they are always super fast to respond when they're trying to get your business and once they have you, it becomes a different story. So Tom's response was "the cubic feet was more than we estimated so I can talk with the owner to see if we can credit you some money but can't guarantee anything". I filled out the inventory list accurately and nothing was said about cubic feet so that's not my problem. Of course, Tom never got back to me about his discussion with the owner (probably because it never happened). And what can you do? Nothing. You have to pay the $500+ extra because they have all your stuff and you're in a timing bind and can't find another honest mover at crunch time.
Fast forward to the drop-off. The shipment came on a semi with ONE driver. No moving crew, JUST ONE driver. I had 2 deliveries the week before both on semis and both came up the driveway, turned around in the field by the house, and exited with no problem. This driver determined he was not willing to go up the driveway and turn around. He said he would only be able to unload our inventory at the end of the driveway and it's our responsibility to get it into the house! Our driveway is almost 1/4 mile long! Once again, try getting Tom on the phone. Tom tries making it MY fault that the driver won't come up the driveway to the house! Getting no cooperation, I decide to try and rent a U-Haul to unload it at the end of the driveway from the semi into the U-Haul. Unfortunately, being in a rural area, there was no U-Haul available spur of the moment.
End result: the ONE driver unload all our stuff on the road at the end of the driveway, we loaded it into our SUV, up the driveway, I (with no help) unloaded it into my garage, unwrapped everything myself (because, of course, they have to get their blankets back), and repeat at least a dozen trips back/forth. It was absolutely ridiculous. Once again, NO RESONSE from Tom, no credit issued, not even an apology call. Nothing.
I have done many cross country moves and had some bad experiences but this was BY FAR THE WORST EXPERIENCE EVER!! Steer clear from this company as you might end up paying less but I would have rather paid much more to not have this experience.
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