5 Sep 2016 · MoveAdvisor
1.0 out of 51.0
PLEASE! PLEASE LISTEN TO MY ADVICE: DO NOT TRUST THIS COMPANY - Do NOT hire them. Not worth it. I will never hire a moving company again after them. Pay the extra money to get the Uhaul.
In & Out ended up having the cheapest price, which is why I went with them. They made me feel like I was getting a good deal, but in all actuality it is a rip-off and so not worth it.
I had the misfortune of dealing with CHRIS, who is the worst person I have met. What an awful guy. He continually schmoozed me in the beginning, sounding like a super nice person, which is partially why I went with this company. He called me words like "doll" and "hun" which drove me crazy and made me cringe every time I heard it. I quickly realized he was really just being completely condescending. Chris was decent at communicating until the day he got my deposit. After that, I could never reach him. EVER. In over a month now - after many voicemails, emails, etc. Even when there was severe trouble with the move, after he sub-contracted me out (after lying and saying they don't do that) - he never returned my call. I was distressed on my voicemails and still nothing. He has no soul.
So here's what Chris told me. EVERYTHING WAS A LIE: "We are NOT a broker, we do NOT sub-contract out to other companies. WE OWN our trucks. Just OUR truck will be picking your stuff up." He also said there would be only ONE other family on this move, making it cheaper for me. He stated that per DOT regulations, it would only take 4-14 business days for my stuff to arrive, no later. WOW was I fooled.
The movers called me 15 hours prior to picking my stuff up. They were supposed to give at least 24 hours notice. When they arrived, IT WAS NOT IN AND OUT MOVERS. It was a company called KLM Vanlines out of Los Angeles. The man in charge was so rude & high on some kind of drug. His eyes were droopy, bloodshot, & all over the place. I would ask him questions and he would rudely ignore me as he was texting on his phone the entire time, with one headphones in. When I finally got his attention he would c*ck off to me and have a temper. They ended up saying that TWENTY ONE families would be on this move, and it would be taking TWENTY ONE business days! They made me sign a completely new contract. The guy didn't let me count my items for an inventory, or take a picture. He had 5 other guys that didn't speak a word of English. They were speaking Russian & laughing the entire time as they watched my friend & I. They completely freaked my roommate out, & she said she was worried for her safety after they left.
CHRIS said there would be no extra charge for stairs or distance to the van. However, this guy said he would cancel my move altogether if I didn't pay an extra $75 for the staircase and $75 per 50 feet they had to walk. I was stuck. I had to do it - didn't have any option.
When I got to the van, it wasn't even a legit rental van! It as a Budget Enterprise Rental Van.
When I looked up KLM Vanlines later in the day, their website that was listed on their contract DID NOT EXIST. The phone number to the business WAS ANOTHER MOVING COMPANY'S LINE. The number of the head guy in charge WAS TURNED OFF FOR THE NEXT 30 hours. I checked reviews online, and they have 100 AWFUL REVIEWS of people saying they hired lawyers because KLM stole thousands of dollars worth of their stuff with no explanation, would hold stuff hostage until they were paid more (demanding more money upon arrival) & people said all their valuables were broken & their things had been opened and tampered with. Stuff missing. This company has an F on BBB.
I finally got ahold of dispatch at IN and Out, after I thought my stuff would have arrived, & they said my stuff is STILL sitting in the middle of nowhere in Chatsworth - weeks after picking it up - with no security protecting it.
Finally, a guy who hardly spoke English called me the day before the 4th of July. He said he would be at my house on the 4th at 1pm. He said it is not his problem that it is a holiday and there's nothing he could do about it. My entire 4th of July, for my whole family, was ruined.
When the movers arrived, a few things were broken, and I saw on a form that FIVE DIFFERENT PEOPLE had handled my stuff on this move over the past month. It had been moved from truck to truck, and from company to company. It wasn't In and Out Movers OR KLM that even delivered it. It was ANOTHER moving company out of Illinois? How did my stuff get there?
IN AND OUT MOVERS are a complete joke. CHRIS is the worst ever..CROOKS & LIARS.
I NEVER leave negative reviews on Yelp, but I am passionate about this one. I was up every night worrying about my stuff. This has been a nightmare. I've cried over it how many times.
Please, Please. From the bottom of my heart, I am worried about everyone that uses this company. DO NOT DO IT. TRUST YOUR GUT. This company DOES HIRE OUT - THEY DO NOT USE THEIR OWN VAN LINES & HIRE MANY 3RD PARTIES.
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