20 Dec 2020 · MoveAdvisor
1.0 out of 51.0
Don't dare use Independent Moving Solutions! RIPOFF ARTISTS!
This is a review against Independent Moving Solutions (IMS) for failing to follow through on their contract. This is a moving company that has scammed many of clients. They took my money and then hired another moving company to pick up and deliver my goods, some of which are deeply personal being from my deceased father and sister.
It's been over 3 1/2 months since I moved from San Francisco to Wisconsin to be with my elderly mother who recently suffered from a stroke. I hired IMS to move
$10,000 worth of my furniture and personal belongings and nothing has been delivered.
IMS is NOT a BBB accredited company and has horrible reviews all over the internet including the BBB site here:
https://www.bbb.org/us/fl/lake-worth/profile/moving-and-storage-companies/independent-moving-solutions-llc-0633-90558396/customer-reviews
And all over Yelp:
https://www.yelp.com/biz/independent-moving-solutions-lake-worth-7
As of today’s date (12/20/20) I have received none of furniture and personal belongings. Including paintings my deceased sister made for me.
They brokered my move out to Konami Moving & Storage who picked up my furniture and personal belongings on 9/2/2021 from my home in San Francisco, CA supposedly to be delivered to my new home in Milwaukee, WI. Again, the furniture and personal belongings have not been delivered as of 12/20/2020. The contract states that they have 30 business days to deliver from pickup date. They have never contacted me or answered my calls since picking up my belongings. Neither company responses to calls or emails.
This situation has cost me financially as I have had to purchase/replace necessary items to work from my home, to sleep, for my health and other basic needs such as clothing. It has also cost me emotional distress and has distracted me from helping to take care of my 93-year-old mother. I have spent innumerable hours on the phone and with emails trying to resolve this matter with both IMS and Konami. I have been placing on hold many times for 40-50 minutes at a time and then hung up on
Sincerely,
Heidi
Move size: Whole apartment. Cross Country Move
Service cost: $2600 plus replacement costs.
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