13 Sep 2023 · MoveAdvisor
1.0 out of 51.0
DO NOT USE THIS COMPANY!!!
I relocated from Florida to Missouri. I spoke to different moving companies and Infantry Van Lines LLC seemed forthcoming over the phone.
Robert is lying salesman, he provided me with a quote that was inaccurate and it went up over 1200.00 after picking up my items. I tried to call him multiple times, informing them that I removed some items and I wanted to count the total boxes so I wouldn’t be surprised at the moves. He was lazy and didn’t want to do a revision.
The movers arrived a day later and not the scheduled date. One guy arrived and thought he could move everything then he called for help.
Robert informed us that their company has professional movers which is inaccurate. They contact people who are looking to make quick money.
On the day of the first move in date , the information wasn’t explained to be properly so I had to call Robert and he didn’t answer. I called the manager who wasn’t available then lo and behold I called the mover , he. Contacted Alan who is the manager that’s when he called back.
I explained to him that their communication is poor and they are unprofessional if they explain the information properly, we wouldn’t have this issue.
He explained the information so again . I am waiting for my items. I reached out to him on Tuesday, September 7th, he stated the some moving company is loading the truck now. Which was a lie. He told me they’d be delivering the item on Saturday .
On Thursday, September 9th, another person called me. He is from a moving company who picked up the items from Florida , which Robert lied about in the beginning. He called and said they are loading the truck , which Alan lied about on Tuesday. The mover informed that he’s driving an 18 wheeler and he’d like to know if it will fit in my complex. Again I’m confused because this wasn’t explained. I told no that his truck wouldn’t fit. I sent him a video and he said it would be an additional 150.00 -200.00. I politely informed him that I am not paying that.
I called Robert and Alan who of course weren’t available. I spoke to another mover by the name of Jack, he said to wait until the mover arrives and go from there. He informed the mover that if there is a walk up 75 feet are free. I didn’t understand why the mover didn’t look at the contract, this was all a scam and a way to get more money.
On the day of the drop off date, it was a debacle.
The mover arrived , he has his own company and he posted an add on Craigslist to get two Mover’s to help him unload my items. Keep in mind these were supposed to be professional Mover’s.
When the guy arrived, he pulled his truck as close as possible. When before he said he had to walk from the street.
Berman- the mover said this is your balance and I need an additional 150.00 for the walk up. I said I’m not paying 150.00 because that’s not 150 feet. The other two Mover’s are looking at me. One of the guys started it’s always trouble with these out of state Mover’s charging extra. I said, not today. I made the get his measuring tape to count the exact about of feet because he was trying to get over. He measured 82 feet and stopped. I wasn’t near him so I walked closer to him and I told his that’s only 82 feet. I told him he’s a liar and he cannot be trusted. I told him to measure it from the end of the truck and go all the way out to the 100 feet then measure to the door. Finally, we got the correct feet and I said him 75.00 not double the amount he lied about.
Now the next step, I have a flight of stairs I informed him that a flight of stairs are covered. He tried to tell me the first 10 steps are free. I said call the manager because I’m not giving you anymore money . The manager confirmed I was correct. I told the head mover to not say anything else to me because he isn’t a man of integrity.
As they are moving my items in the house, the boxes were torn from being tossed around items were falling out of them, my computer desk was missing pieces and it was ripped apart, my mirror was broken, my dresser was leaning and pieces were falling apart, plates , cups and dishes were broke.
My desk couldn’t be repaired because of how it was disassembled.
I tried contacting the company Saturday of the move. I sent pictures and etc. there was no response. I contacted them Monday, September 11th and sent more pictures of the boxes and items broken no response.
After all of this , if I would have checked these reviews. I would have NEVER USED THIS COMPANY! They should be shut down.
This company is not accredited by the BBB and they are liars -crooks.
Save yourself the time. Moving is already stressful.
Pay more and use a better company.
Never again!
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