4 Jun 2025 · MoveAdvisor
1.0 out of 51.0
We originally picked Interstate Moving and Relocation. I talked to Sebastian at length and shared my concerns about the companies and reviews etc. Sebastian assured me that they were the real deal. Sebastian told me if there were any concerns or problems to call him. I gave him exact measurements of the Harley, 14 totes, a box with a headboard, a small file cabinet, golf clubs, a couch and recliner. I was quoted $3,300.00. The movers showed up in the dark and said there was no way they could do it for that price and said they needed $1,000.00 more. They picked up the items on the october 15th and we had to rent a uhaul trailer to take the harley ourselves. We told them we would arrive by october 21st. We prepared ourselves for a two week supply of clothing etc. The items were delivered on November 21st but the golf clubs were missing and that was the one thing my husband was looking forward to since we came from a very cold area. I called Sebastian, no return call, I called westar and was told to fill out a claim with Anthem. It took me over an hour to fill out the form and after weeks of waiting we received a $10.00 check. Are you kidding me? Westar was supposed to be the company but instead was subcontracted to another company. One of the workers couldn't even speak English and we are from Clarkston, wa. After many phone calls, emails, etc. I wrote a review on the website and the next day I got an email that offered $500.00 for our troubles. I called the number and the man that answered didn't know a thing about it and gave an email for me to talk to someone. They had deleted my review. Of course we never got the $500.00 after many, many emails. I went out on every site to give my review, which was very negative. By this time we had given up as I'd done everything from multiple phone calls to emails, and filed the claim with anthem. All of a sudden...... the golf clubs show up on our doorstep, no UPS, no FEDEX, no ANYTHING to identify who dropped it off and this was in February which was 4 MONTHS after we arrived here. Our only guess is one of the workers stole them, got reprimanded and dropped them off personally. Now you tell us what can be compensated? The copy we were given of the items the man wrote down was not legible. I spent many hours on all the emails, phone calls, filling out the Anthem claim all to get $10.00. This is complete B.S. Our request is you give us the $3,300.00 back as this was so unfair, unjust, lied to, no follow up, no one person took responsibility for anything, EVER. I will never use this company and it has tainted me that I won't use ANY moving company, We will rent a u-haul if necessary.
Tracy Webster and Richard McDaniel
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