8 Nov 2025 · MoveAdvisor
1.0 out of 51.0
CHOOSE ANOTHER COMPANY. I booked moving services in May for a Move on July 28 for about $3900. I ensured they knew I had several mirrored, bulky/heavy items. On day of pickup they contracted with Jackson Movers to pack and load my items. Jackson Movers dissolved the business in TX and filed documentation, a day or so after collecting my items. Before they would move my items, they tried to increase the price to an additional $4000, for the mirrored items and heavy/bulky items (headboard, massage chair and washer/dryer). We ultimately settled on a total of $6100 for them to move my items, basically under duress. Both companies were working together. When it came time to deliver items 30 days later they refused to do so without demanding another $1000 for shuttle fee, which I asked Nationwide if this was included and I was told it was. I refused to pay the additional $1000 so they kept my belongings another 30 days before trying to deliver my items and threatened to charge me storage and labor fees. I received my pens in November. Nationwide refused to do anything, claiming they are only the broker and the contract was with Jackson Movers. The only reason I knew about Jackson Movers is because of Nationwide. I went with Nationwide as at the time of booking they had good reviews and I thought a good reputation. But they don’t please use another company. I will be filing complaints on both companies. Jackson Movers are calling from a number registered to US Movers and another company… so I wouldn’t choose either of those companies. If your broker send either of these companies cancel them and take your losses as if you go through with these companies your losses will be much more.
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