31 Dec 2018 · MoveAdvisor
2.0 out of 52.0
The guys were nice enough and though we were told it would be 1 -1.5 days with a team of 5 persons we had a total of 3 persons on a consistent basis. The lack of people extended our move to beyond 2 days of services. They lacked communication in their work often having us repeat ourselves or not relaying information leading to additional time wasted; however, the biggest issue was in the removal of the trampoline. We were told they understood exactly what needed to be done to tear down the trampoline. This was a bold face lie. After wasting 1/2 hour on the task and taking a sledge hammer to get it apart they indicated it was rusted together. In fact , it was not. You have to remove all the springs before you can pull the frame apart. It took my wife 15 minutes to take it apart after returning to our former home, but the damage was done. After calls and emails to the owner who said they would come back out and take care of it they went silent. They also did not complete the move of the fridge as they indicated in their contract and shame on us for paying them before ensuring they would finish that final task. Pay the extra money with someone else, get a firm contract and avoid this company.
Lewis Center, OH.
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