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Recent reviews

E
12 Jul 2015 · MoveAdvisor
1.0 out of 51.0
Joy moving & storage damaged my Bed headboard, and Mattress. Also, was charged extra because Movers got lost twice. joy moving & storage company contacted me, and explained the process. I was told that the movers will come from 12:00pm to 2:00pm. They did not show up until 2:40pm. Then, it took them almost two hours to unload from the old apartments. The movers took forever to find our new place, and got lost. I started to panic, and called them to see what was up because after my already paid 2.5 hours $135, they were going to charge $22 per 15 minutes after that. Are you kidding me? Once the Movers got to the new place, they took their sweet time to start moving the stuff to the second floor. One of the Movers guy told me that It was going to be an additional 30 minutes. Well, they took waaay longer than that. We had to pay them an additional $132. Here is the shocker. They dragged my $600 mattress from their dirty truck. The mattress was full of splinters (from their previous move I guess because both of the apts only have grass) and I can't get them out. They damaged my Bed headboard. Chunks of the paint and wood was scratched. They pushed the washer to hard that banged and broke the bottom laundry shelve. I am furious. Called them multiple times, and they never took responsibility to my damages. Beware. .
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J
18 Jun 2015 · MoveAdvisor
1.0 out of 51.0
Movers didn't take into consideration boxes labeled fragile. I even told them several times to watch out for boxes labeled fragile. They just piled the boxes on top of each other. They also tore the bottom of our sofa, not too bad about the size of a quarter, but still tore it. They would have torn the back moving it into the new place had I not pushed the sofa off the brick edge and yelled STOP! Back to the boxes. When they were unloading the boxes into the new place (garage) I still reminded them of the fragile labels. It was like I was talking to the ground. We ended up with many broken glassware, pottery, and a few others. I would not recommend this company to anyone.
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C
16 Jun 2015 · MoveAdvisor
1.0 out of 51.0
The movers were inexperienced and untrained, therefore taking longer than necessary and damaging items that should have been wrapped and padded. They tried to force large appliances through smaller doors more convenient to them rather than taking a few-feet longer path through larger openings, resulting in damage to appliances and walls. The most disappointing part was the office after the move was completed. They are completely unresponsive and I have yet to collect on an insurance claim for a move that took place 4 months ago. They ignore contacts and lied to BBB when I reported them.
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S
27 Mar 2015 · MoveAdvisor
1.0 out of 51.0
The crew was older, slower, and took a 10-15 minute cig break every hour. I purchased 2 large pizza's and they never said thank you. I ended up having multiple people (friends/family) come and help unload the truck. it took us 45 minutes to do 3/4 of the truck. Keep in mind its a 3bd/2bath house. It took the crew 2.5 hours to unload : 2 couches, one bed, and a washer and dryer. I was overall pleased since I got a $250 credit towards this move as a package deal with my new lease. But they broke 2 dressers and caused severe damage to the apartment I was leaving from. The total damage I incurred, was over $400. The office staff was quick to help with the refund process. But valued my damge @ $230 and then agreed to send $115. That document was dated 9/15/14. It is now 3/27/15 and I still do not have a refund. The direct phone numbers I have are no longer in service. They will not return emails or any messages. I don't know the exact additional costs that I had to pay for the extra hours. it was between 200-400, so I wrote 300 to be fair. 0.
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K
23 Sep 2014 · MoveAdvisor
1.0 out of 51.0
I used this company and I told the movers I can move my 60 inch TV myself. I was told that's what I paid them for relax they could handle it, but when the TV got to my new home it was cracked all up. I put in my claim for the damages and the General Manager offered me 60.00 dollars for a 700.00. Please beware and do NOT use this company. I work hard for everything and for this company to rob me of my hard earn items is nit fare. God will deal with them in the end. .
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