7 Feb 2024 · MoveAdvisor
2.0 out of 52.0
I hired Leader's for a small moving job, which was for a bookcase, a washer & dryer, a loveseat, a large mirror, an armoire, and a buffet table. I was originally quoted $465 for a local, in town move. After being able to move a few of the items myself, I asked Leaders to update my quote to remove the bookcase and the mirror. The quote had only changed by not even $50 which was a surpise considering I was taking even less items than originally thought. I spoke with Jason on the phone to ask if that price included having my items wrapped and he confirmed that yes, that includes the stretch wrap. I agreed to hire them because I felt like my items would be in much better care than if I had gone another route of having things done through Uhaul & their moving service (which would have been half the cost.) On moving day, I was given a 2-4pm window. The movers showed up with 5 minutes to spare until the end of that window, and began moving the items out of my apartment without stretch wrapping. The only item that was stretch wrapped was the armoire, which surprised me considering I have some more detailed pieces with moulding/trim on them that are fragile. The sole reason I hired this company was so that my items would be handled with more care than some Joe Schmoe off the street from Uhaul. If I would have known that only one thing would've gotten wrapped, I would have gone with another option entirely. Instead, I paid $423 to have my items moved from point A to point B with no protection.
When the movers arrived to the final location, rather than walking on the gravel pathway to my door, they instead walked through our living willow fence. They also didn't take direction very well since they insisted on removing items from behind a doorway in order to make more space, when we told them that there was a door stop there and it couldn't open any further. They disregarded that, and proceeded to move our trash can and compost bin, which scattered liquid all over the floor. They also scratched the paint off the doorway into one of the bedrooms as they scraped one of my items through the door. Again, if things were wrapped, this wouldn't have happened. Overall, it just wasn't the exceptional service I was expecting from other reviews.
I reached out to Leaders before writing this review so I could discuss my experience. I was given blanket apologies for my experience by Sean and told that he'd reach out to management to give me a call within the next day. When management called, it was more of the same "I personally apologize" but also focusing on the fact that he was really surprised to hear my less-than-raving feedback because of how "good this particular crew of guys is." He kept mentioning that he was "glad that none of my items were damaged" which gave me a "but did you die, bro?" vibe and it felt like my concerns weren't valid. When I brought up my main concern that we had spoken about my items including stretch wrap, Jason changed his story and said that their standard procedure is to allow for the mover's to stretch wrap things at their discretion. He apologized for the miscommunication and offered to put in a claim for the scraped off paint on the doorway. I chuckled at that suggestion because in order to put in a damages claim with this company, you have to pay a $100 deductible. Jason offered to waive that deductible, but that solution wasn't satisfactory to me. Why would I trust this company to have a vendor come out to my home to repair some paint on the walls when I could just do that myself, and make sure it's done right? Itt doesn't feel like Leaders had anything more than a shallow apology to offer. At the end of the day I paid twice more than I could have for mediocre service. I'm glad I only had a few items to move, as I would not trust their level of integrity with a larger or out of state move.
Hire this company if you want to be overcharged for mediocre service and then gaslit when you have any concerns about the job being less than stellar.
Read more