6 Oct 2014 · MoveAdvisor
1.0 out of 51.0
Let me first start by saying that I believe that the service I received from Legacy's employees are a direct reflection of the owner of the company, Doug. The employees are overworked, underpaid, and treated badly. I witnessed it firsthand. The guys had a great attitude with me. However, when your boss is working you from 9:00AM until 1:00AM, there is a cost. Unfortunatly, our family paid that price in our move with Legacy. We have moved five times long distance in 20 years. The move with Legacy cost me more in dollars and durress than all of those moves combined. Doug over promised and under delivered. He spreads his guys too thin in name of the almighty dollar. I had put my deposit down and booked my move with Doug. I was susposse to have packers for 2 days prior to my move. I had one for 1/2 of a day prior to my move day. I kept getting pushed back and pushed back, even to the point that Doug wanted to push my move off an entire day! Come to find out, he had doubled booked. So instead of taking care of his customer, me, he went after the bucks and booked his guys to move someone instead of being at my house to pack us up. They showed up at 5:00AM and didn't leave until 1:30AM. After telling Doug how rude and inconsiderate this was of me and my job and my children's school the next day, he told me I had no choice! Our belongings finally make it to the destination, and almost EVERY SINGLE PIECE is damanged. Dealing with Legacy Moving has cost me so much more than the $7,500 that I was charged to move our household!! If your sanity is worth anything to you, do not use Legacy Moving.
Read more