11 May 2019 · MoveAdvisor
1.0 out of 51.0
Do NOT use Madison Van Lines!! They are a broker that claims to be highly skilled and professional, but they are probably the worst moving company with whom I've ever had the misfortune of working. I recently used them to move from NY to FL. I provided my inventory with exact dimensions of everything, including all boxes and furniture. I was quoted a final price of $1,906. I even confirmed with their representative Jill the day before my move my exact inventory, and she still said everything would be $1,906. To my surprise, when NYC Movers came to pick up all of my belongings, I was told my price was actually $3,000! When I questioned this, I was told that even though my inventory was 100% correct, that the Madison Van Lines representative totally undercut my total cubic footage. After six weeks of going back and forth with them, they are now trying to deny any responsibility for this. They will ignore you in all hopes that you will just "go away". Well, I'm not "going away". I am moving forward with legal action against them, as they breached the contract and have been extremely unresponsive. I also submitted a complaint with the Better Business Bureau, as their unscrupulous and unethical/shady business practices need to be shutdown! Referring to these people as [EDIT] is an understatement. I don't want any other potential customers to fall victim to this horrible, deceptive moving broker, so beware! AVOID AT ALL COSTS!!
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