24 Aug 2024 · MoveAdvisor
1.0 out of 51.0
BAIT AND SWITCH SCAM... DO NOT USE
Bottom line up front. No ethical shipping company would charge 300% off of their quote, charge you for items not delivered and or not try to reimburse you for 21 boxes that most likely were lost due to gross negligence or just flat out stolen.
Brightside and MAP moving company work together in a bait and switch scam. I was quoted $7575 to move my household good from Memphis to Florida. In the end I had to pay $11,346 more and they lost or possibly stole 21 boxes valued over $4000.
They generate a quote based on volume, they are the supposed experts and I would have expected an accurate quote. The week prior to the move Brightside contacted me to go over the inventory list, at this time we took out the refrigerator, and washer and added boxes because Brightsides quote fell short of the estimate by a significant amount. The estimated cost at this time jumped to $11,865. They charge by volume because they can manipulate this measurement very easily. They had 10-15% of the truck loaded with empty boxes and packing material that was not used for my move. This gets counted into your volume and when they need to make two trips this volume will add up against you. This is how they get the cost to jump up almost 300%. They also use a First available delivery date which is very misleading because this means your house hold goods will not leave their storage house till after this date. I did not receive my goods till a week later. They Require cash or money order because they know once they have cash it is near impossible to dispute any charges, even when they do not deliver 10% of your goods.
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