10 Jan 2023 · MoveAdvisor
1.0 out of 51.0
I should have read the other reviews first. Also, seeing them now I can already tell the the type of response I'll get from them, some phony copy/paste empathetic nonsense, none of which they showed during the actual experience. Everything except for the initial call was a terrible experience and even that was not great. The initial call felt really rushed. They will tell you very vague details but all the things you'd hope to hear, and then provide an estimate that you'll be really happy with or one that will at least, on the surface, solve your problem. The initial estimate, as you can read from the many reviews and the same experience for me, was incorrectly estimated by them and after further review needed to be increased. You are at this point, and every other point they all and ask for more money, told to either comply or forfeit what you've paid thus far. Thinking it'll solve the headache once again you'll pay, like we did, only to be called again and again leading up to the pickup about more unknown charges. Our initial estimate was for $4500-6000 and in the very end, after fighting and getting some things removed we were in over $13000. Even on the pickup day the drivers, who by the way will be third party contracted by safeship and this not their responsibility, will attempt to get more money, they wanted $2400 or they weren't taking it and again we could either sacrifice the deposit, almost $5000 at this point, or move forward. We argued for two hours with both companies and finally got them to take that charge off and move forward with the stated price upon that point, which had been adjusted and altered several times previously. The movers did a terrible job and everything we were told ahead of time was not as all what we experienced, and they would always say well look at your contract even though what they verbally said was clearly different. It was absurd. After relaying that the golf cart we were shipping costs significantly more because it's a bulk item which can't have any items stacked on it, I have photos showing them loading it with a ton of stuff including a king size mattress and it showed up cracked in the frame. In fact many of my items were so poorly cared for that they showed up damaged. Our $1200 bike frame was chipped, our storage freezer is cracked and dented and the seal is bent. The boxes were delivered upside down and on their sides and that included the ones marked fragile. Most were crushed and wet. After being told my stuff would not be transferred to another truck or stored, it turns out both happened, which is why my delivery took forever and I'm assuming the communication on their end was so poor. Because the stuff had switched vehicles, they charged me a $1/mile extra and refused to deliver my goods without paying it first. On top of that they offered to store my goods if I couldn't pay for an additional fee even after assuring me I'd get 30 days free. Both companies, SafeShip and MC Movers LLC, will constantly point the finger at the other and you'll be left cutting checks and receiving busted valuables. I guess I'm grateful nothing was lost as a lot of reviews mention not even receiving items. The harsh part is to file a claim, you have to go through their their party service, and when you Google that they also popup for scam reports and fraud like SafeShip. I filed a claim but have yet to hear back anything and assume I never will. There is a federal agency to file a report with and they recommend civil court as a resolution. Sucks to be taken advantage of and sucks that this type of business model is allowed but clearly there's no end in sight. Hopefully people will get to see this before moving forward with hiring a company.
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