23 Oct 2026 · MoveAdvisor
1.0 out of 51.0
Spartan Transportation DBA Midland Van Lines took two months to deliver, then held my belongings until I paid in full, even though they were late and owed me a deduction. The driver asked me for $300 in cash. The company president admitted he received my $20,000 damage claim and refused to pay it.
My move with Spartan Transportation Inc. DBA Midland Van Lines (US DOT 2630462) was booked through the broker Metro Hop. I had sold several large pieces of furniture and was moving less than originally estimated, yet my price kept going up.
On pickup day in Bozeman MT, the crew arrived a day late, filmed my belongings, and sent the video to Metro Hop, who demanded another $1,000 increase or the movers would not take everything. The driver then offered to take all my items without the $1,000 increase if I paid him $300 in cash.
I knew it was a shared load, and the contract gave them 30 business days to deliver. They took two months to deliver to Horsham PA, 6 business days past the deadline. During that time, they would not tell me where my belongings were or when they might arrive. The contract required a $30/day deduction for late delivery, but the driver refused to unload until I paid in full. The deduction was never applied.
The movers broke my front door. I had $20,000 in damaged and missing items. I filed my claim through their claims company, CSI Claims, who got no response.
After I filed state and federal complaints, Midland's president called me. He first claimed his company never moved my belongings, even though their name and DOT number are on my bill of lading. As the call continued, he admitted he had received my claim, ignored it, and would not pay it.
Spartan then “went out of business,” and its DOT number is now inactive, but Midland Van Lines is still active. Both have the same registered agent. In my opinion, companies like this return under new names. Check every mover’s DOT number on FMCSA’s website and see how long they’ve existed.
Their contract covered damage at only 60 cents per pound, about $30 for a 50-lb TV, but they refused to pay even that.
Before you book any mover:
• Buy Full Value Protection, never 60 cents per pound
• Get a binding estimate, delivery window, and late-delivery credit in writing, and don’t expect them to honor it without a fight
• Avoid brokers and book directly with a licensed carrier
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