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Recent reviews

M
1 Aug 2020 · MoveAdvisor
1.0 out of 51.0
I had a window of 8-10 the company called day of move at 9:40 and cancelled the move because the movers are sick! Do not use this company.
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V
18 Jun 2019 · MoveAdvisor
5.0 out of 55.0
My biggest concerns with a mover were: 1. Will they show up on time? (I had other activities lined up that were dependent on the move) 2. Will they handle my items with care? 3. Will they accomplish the move within the planned time window? Midnight Movers called me a couple of days in advance to confirm the move, gave me clear instructions on what to expect, and recommended the best-fit trailer, labor, and time duration to process my move based on my needs. On the day of the move, I received a call 45 mins in advance to confirm that they were on their way. They arrived on time, and immediately got down to work. They were very transparent about how the timing is calculated, were patient with my special items, and gave me multiple tips on how to protect and extend the longevity of my furniture. The guys were friendly, cheerful, and worked diligently to complete the move on time. I was so impressed with their professional job and would recommend them in a heartbeat. Midnight movers, you made my moving experience stress and hassle-free so thank you so much!
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J
25 May 2019 · MoveAdvisor
5.0 out of 55.0
I am a returning customer who can't say enough good things about Josh and Brandon! They were respectful, efficient, and fast! 2nd time dealing with this company with a different crew and the results were the same! Very satisfied, thank you guys so much!
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J
17 Sep 2018 · MoveAdvisor
1.0 out of 51.0
**Summary:** Takes longer than it should; damaged items; exceedingly poor customer service. **Details:** We had two movers; one was an experienced/professional mover and the other was clearly very inexperienced. He had to be given instruction over every move detail and had to mainly carry the smaller items. Result? The move took longer than was necessary and some furniture was damaged. This situation was not right for either my family, the customer, or the experienced/professional mover. The move was poorly organized. I would expect that when we are paying for the move by the hour that two experienced movers would be sent. On the other hand, I completely understand moving companies have to train people. But this should not be at the inconvenience of the customer - the extra time it takes for a trainee should be at the cost of the company and the customer should be compensated. Plus the move should be done with extra care so the trainee is not damaging furniture. The worst part of it? The customer service. I first filed my complaint and then asked to speak to a person in charge. Wow - that supervisor takes complaints personally! I would expect this moving company to be used to frustrated customers, but they need some serious training in this department. She treated my complaint dismissively and informed me that the movers had not reported that one was inexperienced. She treated my complaint like it was made up. And when I used a frustrated tone during the conversation due to how the complaint was being handled, she accused me of screaming and threatened to hang up. Really? I was shocked. Surely I am not the first frustrated customer! I have never been treated this way in the past. AT&T, Walmart, Amazon, and countless other companies have a customer service that far exceeds this company's. They understand customers will get frustrated and handle it with skill. They also don't assume you are making things up.. So, if you don't care about the quality of the move or care if the customer service is very poor, use them. Good luck with your move!
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E
6 Jun 2018 · MoveAdvisor
5.0 out of 55.0
Moving typically is awful and takes all day however my move with Glen and Josh was so fast and professional! I moved from the third floor to another third floor in 100 degree weather; they were so friendly, and fast pace they made the move painless!! Thanks guys!
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